Load Tracking Agent (Weekends)

Weekend Load Tracking Agent (Remote, C1 English)

Do you speak English at a C1 level and want a remote job that only takes your weekends? RAM BPO is hiring someone to track freight shipments across the United States for one of our logistics clients.

What you'll do

• Track loads from pickup to delivery
• Call and message drivers, dispatchers and customers to confirm location, ETA and load status
• Answer customer emails during your shift
• Spot delays or problems and escalate them on time
• Log every update in the client's transportation management system (TMS)
• Send an end-of-shift report

What we're looking for

• C1 English
• Experience in freight logistics (track & trace, dispatch or similar) or strong customer service experience in English
• Organized, detail-oriented and comfortable handling several tasks at once
• Stable, high-quality internet with a backup plan in case of outages
• A quiet space at home to take calls

Schedule

• Weekend coverage from Saturday 7:00 a.m. to Monday 8:00 a.m. (Colombia time)
• Rotating 8 to 9-hour shifts, including overnight shifts
• Availability for some U.S. holidays (Thanksgiving, Christmas, New Year's, etc.) and occasional weekday shifts scheduled in advance

What we offer

• 100% remote work
• Monthly salary of COP 850,000
• Work equipment provided by the company
• Training on the client's tools and processes

If this sounds like you, apply and we'll reach out.