Loan Administrator

Looking to grow your career with an established industry leader? Be part of a growing team, a trusted mortgage brokerage with over 10 years of market presence, where your expertise can make a real difference in helping clients secure their financial future. The Opportunity The client’s is passionate about helping people achieving their financial goals. As a Loan Administrator, you take on a pivotal role supporting the full loan lifecycle, working closely with clients, lenders, and brokers to drive seamless approvals, maintain accurate records, and deliver outstanding service every step of the way.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with tailored training & development programmes
• Flexible work setup

Staff Testimonial “Working here feels meaningful — we help deliver products that millions of rely on daily, and the team genuinely supports you to grow.” - Senior Developer, ASW Philippines.

What You’ll Do

• Support the end-to-end loan journey, partnering with Loan Writers to help clients achieve successful financing outcomes.
• Prepare and submit a diverse range of lending solutions, including home loans, personal loans, vehicle finance, and asset finance.
• Coordinate documentation, valuations, and lender requirements to keep applications progressing smoothly.
• Build strong client relationships by providing timely updates and exceptional customer service throughout the process.
• Gather and assess customer information to support accurate lending submissions and approvals.
• Monitor applications from lodgement through to settlement, proactively managing follow-ups to ensure positive outcomes.
• Maintain accurate records, manage post-settlement activities, and contribute to the smooth day-to-day operation of the business.

Key Criteria

• Bachelor's degree in related discipline, or equivalent practical experience.
• At least 2 years' experience of experience in lending or financial services, with a solid understanding of loan products and the end-to-end lending process.
• High attention to detail and accuracy when handling documentation and data.
• Strong stakeholder management skills and good customer service skills with a professional approach.
• Ability to maintain strict confidentiality and handle sensitive information responsibly.
• Excellent time management and organizational skills, with the flexibility to meet business demands.

Work setup:

• Kuala Lumpur (Mid Valley City): Malaysian hours (7:00 AM – 4:00 PM MYT) Full time onsite during probation, Hybrid work setup after (onsite 2 days a week).
• Metro Manila (BGC): Philippine hours (7:00 AM – 4:00 PM PHT) Full time onsite during probation, Hybrid work setup after (onsite 2 days a week).