Loan Application Supervisor

About the role

Lhoopa is a technology-enabled real estate company working to make homeownership more accessible to Filipino families. We are looking for a Loan Application Admin Supervisor to oversee the administrative and documentation requirements of the housing loan application process. The role is responsible for ensuring that loan documents are complete, records are accurate, system updates are timely, and administrative requirements are processed in accordance with internal standards and Pag-IBIG housing loan requirements. This role supports Lhoopa's mission by helping ensure that homebuyers move through the financing process as efficiently and accurately as possible.

Key responsibilities

• Supervise the administrative team supporting housing loan applications.
• Ensure timely and accurate completion of loan application support activities.
• Oversee the preparation, filing, tracking, and organization of loan documents, including NOA, NOD, ReNOA, and other required documentation.
• Monitor loan application status and ensure accurate encoding and updates in Cornerstone and other internal systems.
• Support the Loan Application management team in monitoring compliance with Pag-IBIG housing loan requirements, documentation standards, and internal processes.
• Prepare and review daily and weekly reports covering documentation status, pending requirements, backlogs, and other operational metrics.
• Monitor team workload and productivity and ensure pending transactions are addressed within agreed timelines.
• Identify documentation and administrative bottlenecks and recommend practical process improvements.
• Coordinate with Loan Application, Form 2, LTO, Title, and other relevant teams to resolve documentation issues and keep transactions moving.
• Handle administrative escalations and provide guidance to team members on complex or incomplete cases.

About you

• Bachelor's degree in Business Administration, Finance, Management, or a related field.
• At least 3–5 years of experience in loan documentation, housing loan processing, mortgage operations, administrative operations, or a related function.
• Previous experience supervising or leading a team.
• Working knowledge of Pag-IBIG housing loan requirements and documentation processes.
• Strong attention to detail and document management skills.
• Experience working with operational reports, trackers, and transaction management systems.
• Ability to manage high transaction volumes and multiple deadlines.
• Strong problem-solving, coordination, and communication skills.
• Comfortable working across different teams to resolve operational issues.

About us

Lhoopa is a technology-enabled real estate company working to make homeownership more accessible to Filipino families.