Loan Collection Executive

Job Description – Loan Collection Executive

Company: Blue Chip Finance

Location: Gurgaon

Industry: NBFC / Financial Services

Department:Collections

Job Type: Full-Time | Desk Job

Experience: 1–3 Years

Qualification: Graduate

Joining: Immediate Joiners Preferred

Job Summary

Blue Chip Finance is looking for an experienced **Loan Collection Executive** to manage collections for its **Payday Loan portfolio**. This is a **desk-based role** focused on customer follow-ups, overdue payment recovery, repayment commitments, and achievement of collection targets through calls and digital communication.

The ideal candidate should have prior experience in **loan collections/recovery**, preferably in Payday Loans, Personal Loans, Digital Lending, Fintech, or NBFC operations, along with strong communication and negotiation skills.

Key Responsibilities

• Handle **Payday Loan collections** and follow up with customers for timely repayment of outstanding dues.

• Contact customers through **calls, messages, and other approved communication channels** regarding due and overdue payments.

• Manage assigned overdue accounts and ensure consistent follow-up for recovery.

• Understand reasons for non-payment and effectively communicate repayment obligations to customers.

• Negotiate and obtain **Promise-to-Pay (PTP)** commitments from customers.

• Regularly follow up on PTP cases and take appropriate action on missed commitments.

• Achieve assigned **daily, weekly, and monthly collection targets**.

• Maintain accurate records of customer conversations, commitments, payments, and follow-up status in the system.

• Identify difficult or high-risk cases and escalate them to the Collection Manager/Supervisor when required.

• Coordinate with internal teams for payment verification and resolution of customer queries.

• Maintain professional and respectful communication while handling collection calls.

• Follow the company’s collection policies, processes, and applicable regulatory guidelines.

Candidate Requirements

• **Graduate** in any discipline.

• **1–3 years of relevant collection experience**.

• Experience in **Payday Loan / Personal Loan / Digital Lending / NBFC / Fintech collections** preferred.

• **Good communication and negotiation skills**.

• Strong convincing, follow-up, and customer-handling abilities.

• Comfortable working in a **target-driven collection environment**.

• Basic computer and MS Excel knowledge.

• Ability to maintain accurate collection and customer records.

• **Immediate joiners preferred.**

Key Skills

**Loan Collection | Payday Loan Collection | Tele-Collection | Debt Recovery | PTP Management | Customer Follow-up | Negotiation | Communication Skills | Digital Lending | NBFC | Target Achievement**

**Work Profile:** 100% Desk Job

**Experience Required:** 1–3 Years

**Education:** Graduation Mandatory

**Joining Preference:** Immediate Joiners

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person