Loan Document Operations Analyst (contract)

Title: Loan Document Operations Analyst

Location: 801 Walnut St Des Moines, IA

Duration: 12 months

Work Engagement: W2

Work Schedule : hybrid - 6:00 AM – 2:30 PM - Monday is an in‑office day each week, Tuesday/Thursday and Wednesday/Friday rotate for remote work

Benefits on offer for this contract position : Health Insurance, Life insurance, 401K and Voluntary Benefits

Summary: We are seeking a detail-oriented Loan Document Operations Analyst to support a document-intensive operations team responsible for critical loan fulfillment activities. This role plays an important part in ensuring the accurate preparation, review, processing, and shipment of loan-related documentation.

This is an excellent entry-level opportunity for candidates looking to build a career in financial services operations. While prior mortgage experience is not expected, individuals who demonstrate strong organizational skills, attention to detail, analytical thinking, and a commitment to quality often excel in this position.

Responsibilities:

• Process and handle paper-based loan documentation in a structured office environment
• Prepare, print, package, and ship loan documents and customer correspondence
• Accurately update and maintain information within loan origination systems
• Support Closing Disclosure (CD) reviews and related redisclosure activities
• Monitor and respond to requests received through shared team mailboxes and SharePoint queues
• Complete redisclosure documentation and submit required follow-up requests when changes are identified
• Review refund and settlement documentation to ensure accuracy and compliance
• Compare settlement statements against Closing Disclosures to validate financial information
• Research discrepancies and ensure figures reconcile prior to refund processing
• Collaborate with internal business partners, settlement agents, and operational support teams
• Maintain productivity, accuracy, and organization while adhering to established procedures and service level expectations
• Follow detailed processes and established controls within a quality-focused operational environment

Qualifications:

• Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
• 6+ months of professional experience in an office, administrative, operations, customer support, or related environment; or an equivalent combination of education and experience
• Strong attention to detail and organizational skills
• Ability to follow structured processes and procedures
• Basic analytical and problem-solving skills
• Proficiency with Microsoft Office applications, including Outlook and Excel
• Strong written and verbal communication skills
• Ability to manage multiple priorities while maintaining accuracy
• Comfortable working in a cubicle-based office environment and handling physical documents
• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field (preferred)
• Experience reviewing, reconciling, or comparing documents for accuracy
• Exposure to operations, financial services, banking, or administrative support environments
• Experience working with shared mailboxes, workflow queues, or document management systems
• Demonstrated ability to learn and retain detailed processes and procedures