Loan Officer Assistant

Loan Officer Assistant

The Igbinovia Group | CrossCountry Mortgage

About the Role

The Igbinovia Group of CrossCountry Mortgage is seeking a highly organized, motivated, and detail-oriented Loan Officer Assistant (LOA) to support our Loan Officers and help deliver an exceptional experience for our clients and Realtor partners.

The ideal candidate is proactive, organized, customer-service focused, and comfortable managing multiple priorities in a fast-paced mortgage environment. This role will work closely with the Loan Officer, borrowers, Realtors, processors, and other members of the lending team to help keep loans moving efficiently from application through closing.

Key Responsibilities

• Assist Loan Officers with the day-to-day management of their loan pipeline
• Communicate with borrowers regarding outstanding documentation and loan status
• Collect, organize, and review borrower documents for completeness
• Follow up with borrowers to obtain required income, asset, and other documentation
• Assist with initial disclosures and other loan documentation
• Coordinate with processors, underwriters, title companies, insurance agents, and other third parties
• Help ensure files are complete and ready for processing and underwriting
• Maintain accurate and timely updates in the company's loan origination system
• Assist with pre-qualification and pre-approval processes as directed by the Loan Officer
• Provide excellent communication and follow-up with borrowers and Realtor partners
• Help coordinate closing-related items and communicate important updates to the appropriate parties
• Respond to phone calls, emails, and other client inquiries in a professional and timely manner
• Maintain organized electronic loan files and records
• Help identify potential issues or missing documentation
• Provide exceptional customer service throughout the mortgage process
• Support the Loan Officer with Realtor relationships, marketing activities, and client events when needed

What We're Looking For

• Mortgage lending or financial services experience preferred
• Previous Loan Officer Assistant, Processor, Loan Coordinator, or administrative experience is a plus
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to manage multiple files and deadlines simultaneously
• Strong follow-up skills and a proactive approach to problem solving
• Professional, positive, and team-oriented attitude
• Comfortable working with technology and learning mortgage software and systems
• Ability to maintain confidentiality when handling sensitive financial information
• Strong customer-service mindset
• Ability to work independently while also collaborating closely with a team

The Ideal Candidate

We're looking for someone who doesn't wait to be told what needs to be done. The ideal candidate is a self-starter who takes ownership, follows through, communicates proactively, and keeps things moving.

You should enjoy working with people, be comfortable in a fast-paced environment, and take pride in providing an exceptional experience for both clients and Realtor partners.

Why Join The Igbinovia Group?

You'll have the opportunity to work alongside an experienced mortgage team within CrossCountry Mortgage, while gaining valuable experience across the entire home-financing process.

Our team values communication, accountability, teamwork, relationship building, and exceptional client service. This is an opportunity for someone who wants to grow within the mortgage industry and become an integral part of a successful lending team.

Job Type: Full-Time | In-Office
Schedule: Monday–Friday
Experience: Mortgage experience preferred, but candidates with strong administrative, customer service, or financial-services experience may be considered.

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities

Experience:

• loan officer assistant: 1 year (Required)

Ability to Commute:

• Phoenix, AZ 85020 (Required)

Work Location: In person