Loan Operations Representative

Company: The Merrimack

Title:  Loan Operations Representative

Location: Concord, New Hampshire

Position Details: Full Time, Monday-Friday, 8:00AM-5:00PM

FSLA: Non-exempt, payable bi-weekly on Fridays

Pay Range: Hourly rate of pay is negotiable based on experience, with a range of $22.00 to $26.00 per hour

The Merrimack  is looking for a detail-oriented and service-focused  Loan Operations Representative  to join our talented team at our Foundry office in Concord, NH .  In this role, you’ll play an important part in supporting smooth, accurate loan operations across New Hampshire Mutual Bancorp and its affiliate banks, including The Merrimack, MVSB, and Savings Bank of Walpole (SBW).

Why You’ll Love Working Here

In addition to a competitive salary, we offer a comprehensive benefits package designed to support you both personally and professionally. Benefits include medical, dental, and vision coverage, a 401(k) with company match, paid time off, paid parental leave, tuition reimbursement, professional development opportunities, and the chance to be part of a supportive team that values the work you do every day.

What You’ll Do

• Respond to a variety of inquiries by phone and email, providing helpful and timely support

• Deliver quality service to internal and external customers by providing accurate responses and following established service and complaint-resolution procedures

• Assist with servicing loans throughout the loan lifecycle, from opening through closing

• Process payments to private mortgage insurance (PMI) companies and review loans with PMI to recommend cancellation of coverage when appropriate

• Complete periodic reviews of loan collateral to help ensure appropriate holds are in place

• Track motor vehicle titles, UCC filings, and recorded mortgages to help ensure liens are perfected, and complete related core system maintenance

• Review loan billing statements and notices for accuracy and completeness as needed

• Support quality control reviews of imaged loan documents to help maintain accurate records

What We’re Looking For

• At least two years of related experience and/or training, or an equivalent combination of education and experience

• Strong customer service and communication skills, with the ability to communicate clearly both verbally and in writing

• Proficiency with personal computers and Microsoft Office products

• Working knowledge of applicable loan regulations

• Analytical problem-solving skills and attention to detail

• Experience working with core operating systems required; Jack Henry Silverlake experience preferred

• Reliable, independent means of transportation

Why Join Us

At The Merrimack, we are committed to building genuine relationships through exceptional customer service, collaboration, integrity, and excellence. We take pride in supporting the communities we serve and creating a workplace where team members can contribute meaningful work every day.

If you’re ready to grow your banking career in a detail-focused role that supports accuracy, quality, and strong lending operations, we’d be glad to hear from you. Join an award-winning team where your contributions, service, and local impact are valued.

We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.