Loan Operations Specialist

Job Overview

We are seeking a dynamic and detail-oriented Loan Operations Specialist to join our financial services team. In this role, you will be at the forefront of managing loan processing, ensuring compliance with industry regulations, and delivering exceptional customer service. Your expertise will help facilitate smooth loan origination, servicing, and documentation processes, contributing to our mission of providing reliable mortgage and lending solutions. This position offers an exciting opportunity to work within a fast-paced environment where accuracy, compliance, and client communication are paramount.

Responsibilities

• Board and verify new and renewed commercial, residential (1-4 family), and personal loans in accordance with approved terms.
• Process loan payments, payoffs, and payoff letters.
• Administer loan maintenance, including rate changes, maturities, modifications, and lien releases.
• Support the closing process by coordinating documentation and verifying loan date.
• Maintain accurate loan files and collateral documentation.
• Audit data entry and daily servicing activity to ensure accuracy and compliance.
• Respond to internal and customer inquiries regarding loan balances, transactions, and payoffs.
• Support internal audits and regulatory examinations.

Qualifications

• Proficiency with Fiserv, ClearTouch, and Prologue would be very helpful.
• Working knowledge of commercial, residential (1-4 family), and personal lending products.
• Strong knowledge of FNMA guidelines, FHA/VA loans, conventional mortgages, and related federal housing regulations.
• Familiarity with mortgage servicing processes, underwriting procedures, and compliance with loan regulations such as TILA (Truth in Lending Act) and TRID.
• Proficiency in Microsoft Office applications including Word, Excel, and internal communication tools.
• Ability to analyze credit reports, perform math calculations accurately, and process complex loan documentation efficiently.
• Excellent customer service skills with a focus on client communication and contract management.
• Understanding of banking regulatory compliance standards related to mortgage lending and financial services industry knowledge of relevant financial regulations.
• Experience working with mortgage software platforms like Encompass or similar systems is preferred.
• Strong organizational skills with attention to detail in documentation review and data entry tasks.

Introductory Period

All new hires are subject to a 90-day introductory period. During this time, performance, attendance, and fit for the role will be evaluated.

Join us as a Loan Operations Specialist to play a vital role in delivering trustworthy lending solutions while advancing your career in a vibrant financial environment!

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person