Loan Processing Assistant

Loan Processing Assistant

United Mortgage of America, LLC

Location: City Place, Santa Ana, Costa Rica (In-Person, In-Office)
Job Type: Full-Time
Salary: ₡500,000 CRC per month
Benefits: Costa Rican employment benefits in accordance with local labor laws.

Job Description

United Mortgage of America, LLC is seeking a fully bilingual (English and Spanish), highly organized, detail-oriented, positive, and solutions-oriented Loan Processing Assistant to support our Loan Processing Team Leader.

The ideal candidate will assist with managing mortgage loan files, communicating with borrowers, Realtors, Loan Officers, and transaction partners, and ensuring an efficient loan process from application through closing.

Key Responsibilities

• Assist the Loan Processing Team Leader with managing mortgage files, collecting documentation, and tracking outstanding items daily.
• Request, organize, and review borrower documents, including income, employment, assets, and identification records.
• Enter and update loan information in Arive, our Loan Origination System, and work with wholesale lender portals.
• Prepare loan files for lender submission and assist with clearing underwriting conditions promptly.
• Support the team in achieving timely loan closings, targeting 12–15 days whenever possible.
• Coordinate appraisals, employment verifications, homeowners insurance documentation, title requests, and closing packages.
• Communicate professionally with borrowers, Loan Officers, Realtors, lenders, insurance agents, closing attorneys, and title companies.
• Monitor contract deadlines, rate-lock expiration dates, and closing milestones.
• Maintain accurate file notes, identify potential issues, and proactively communicate solutions.
• Protect confidential borrower information and follow company compliance and security procedures.
• Assist with closing preparation, post-closing documentation, and administrative tasks.
• Provide onboarding and ongoing training to Loan Officers on Arive, loan products, and wholesale lender processes as needed.

Qualifications

• Fluent English and Spanish (written and spoken) – Required.
• Previous experience in mortgage processing, banking, lending, real estate administration, or a related field is preferred.
• Excellent organizational skills and strong attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Positive attitude, professionalism, and a solutions-oriented mindset.
• Comfortable working with digital documents and learning mortgage software.
• Ability to handle sensitive financial information confidentially.
• Experience with Arive or wholesale lender portals is a plus.
• Ability to work full-time, in person, at our Santa Ana office.

What Success Looks Like

You maintain organized and accurate loan files, follow up consistently, communicate clearly, and proactively identify solutions to challenges.

You work closely with the Loan Processing Team Leader to ensure borrowers receive an exceptional experience, loans close on time, and Realtors continue choosing United Mortgage for future transactions.

Compensation & Benefits

• Monthly salary: ₡500,000 CRC
• Full-time, in-office position.
• Costa Rican employment benefits in accordance with applicable labor laws.
• Opportunity to gain experience in the U.S. mortgage industry.
• Professional development and ongoing training.
• Collaborative and supportive work environment.

How to Apply

Interested candidates should apply directly through Indeed by submitting:

• An updated professional résumé in English.
• A brief description of relevant work experience.
• Details of any mortgage systems or lender portals previously used.

United Mortgage of America, LLC is an equal opportunity employer operating in Costa Rica.

We look forward to receiving your application!

Job Type: Full-time

Pay: ₡500,000.00 per month

Work Location: In person