Loan Processing Officer

About Safe Financial

At Safe Financial, we’ve been helping Australians for over 25 years with fair and responsible financial solutions.

We take pride in being an organisation where customer fairness, compliance, and integrity come first.

Our values are to be Passionate, Efficient and Transparent in all that we do. We are now looking for a new team member to join us and embrace these values.

Loan Processing Officer

This is a fantastic opportunity for someone who enjoys analytical work and problem-solving while ensuring customers receive great service and support with every call.

You will be based at our modern office in Southport and there is no night time or weekend work required.

Key Responsibilities

• Communicate with clients via phone, email and sms in relation to their loan application

• Analyse bank statements and supporting documents

• Query clients in relation to their application, needs and objectives

• Maintain a professional, calm and customer-focused approach always

About You

You’re proactive, professional, and understand the importance of fairness and clear communication in financial services.

To be successful, you’ll:

• Have a strong phone manner — confident, friendly, professional and appropriately assertive

• Be good with numbers (above average analytical and mathematical skills)

• Be able to multitask and work efficiently in a high-volume, fast paced environment

• Stay calm under pressure and comfortable handling difficult customer conversations

• Have strong attention to detail

• Be a team player with a strong work ethic and reliability

Apply Now

If you’re looking for an exciting, challenging and rewarding opportunity to build a career in the finance industry, we’d love to hear from you! Experience in finance is not essential; customer-service experience in a fast-paced environment is highly regarded.

Please submit your resume and a short cover letter outlining your experience and interest in this role.