Loan Processor

About Us

Join our vibrant team at an established finance provider that has been serving clients across Australia since 1999! We specialise in helping individuals who don't fit the mould of traditional lenders and banks, offering a personal touch and building lasting relationships with our customers.

Our clients return to us time and again because our friendly and dedicated team ensures a seamless and efficient finance experience. We are based on the stunning Sunshine Coast and pride ourselves on a workplace that is both supportive and fun, with a team that loves to work hard and share a laugh.

If you’re enthusiastic, customer-focused, and ready to be part of a fantastic group, we’d love to hear from you!

Your Role

As a key member of our team, you’ll be responsible for processing loan applications and delivering exceptional customer service. Your tasks will include:

• Collecting and verifying documentation
• Engaging with customers to understand their needs
• Assessing application suitability
• Creating loan contracts
• Guiding customers through the application process
• Answering the phone
• Handling customer inquiries

What We’re Looking For

No prior finance experience is necessary—our team members come from diverse backgrounds, and we provide on-the-job training in a supportive and friendly environment.

We’re seeking someone with:

• A positive, confident, and friendly demeanour
• Experience in customer service or a similar role
• A track record of meeting KPIs and targets
• Intermediate skills in Word, Excel, and Outlook
• Strong decision-making and multitasking abilities
• A mature, resilient nature
• Excellent organisational skills and attention to detail
• Happy to answer the phone and chat to our customers
• Accurate data entry capabilities

If you’re ready to join a team where your contributions are valued and your career can grow, we look forward to receiving your application!