Loan Processor

• Manage daily loan cases and ensure timely processing as per defined TATs.
• Coordinate with lenders and the Sales Team for smooth processing of loan applications and closure of pending requirements.
• Monitor pending loan cases, identify bottlenecks, and follow up with the respective teams to ensure cases move forward.
• Handle loan-related escalations and coordinate with internal teams and lenders for timely resolution.
• Guide the Sales Team on pending requirements, non-approved cases, and possible resolutions.
• Coordinate with lenders and internal stakeholders to resolve learner/customer complaints.
• Ensure compliance with defined processes and SOPs.
• Identify and analyse potential cases of mis-selling or non-compliance and take appropriate action/escalate the same.
• Identify recurring operational issues and work with the respective teams/lenders to improve the overall loan processing journey.
• Coordinate with lenders for course/goal mapping, re-mapping, and enabling required goals on the loan form.
• Assist the Sales Team with payment failures and other loan-related issues.

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