Loan Processor

Job Summary

The Loan Processor is responsible for the accurate and timely processing of loan applications, ensuring compliance with cooperative policies, KYC requirements, and regulatory standards. This role serves as a key point of contact for members, providing guidance on loan products while supporting risk management and excellent customer service.

Key Responsibilities

• Process and review loan applications for completeness, accuracy, and eligibility
• Conduct Know Your Client (KYC) procedures and verify borrower information
• Validate identification, income documents, collateral, and supporting records
• Perform initial credit investigation and prepare CI/BI reports
• Coordinate with concerned offices for loan approval and documentation
• Maintain organised and complete loan files (physical and electronic)
• Monitor loan amortisation, payments, and assist in resolving delinquency issues
• Prepare and submit accurate monthly loan and aging reports
• Assist in marketing and promotion of loan products and services

Qualifications

• Graduate of any 4-year business-related course
• Preferably and with at least 1 year of relevant experience
• Fresh graduates are welcome to apply
• Proficient in Microsoft Office applications
• Strong attention to detail and organisational skills
• Excellent communication and customer service skills
• High level of integrity, confidentiality, and professionalism

Work Schedule

• Monday to Friday, 8:00 AM – 5:00 PM