Loan Processor / Finance Admin VA

Job Summary:
Our team is ready for a detail-oriented Mortgage Loan Processing Specialist to support a growing mortgage broking business. You'll carry client scenarios from the first file handover all the way to loan submission - researching lender options, running servicing calculations, drafting loan recommendation summaries, and handling document collection. The best person for this role has hands-on lending or loan processing experience, acts on initiative instead of waiting for direction, and writes clearly to clients and lenders.

Key Responsibilities:

• Go through new client files, supporting documents, and scenario summaries passed on by the broker
• Research and compare lender products to pinpoint the best loan options for each client's circumstances
• Carry out servicing and serviceability calculations, including buffer assessments, across shortlisted lenders
• Draft clear written loan option summaries and recommendations for the broker to review before they reach the client
• Enter data precisely and lodge loan applications in the CRM system
• Request required documents from clients by email, with the broker copied on every message
• Chase outstanding documents and information so applications keep progressing
• Assist credit assessment and valuation requirements through to submission
• Keep digital client files and application records organized and current
• Offer ideas and propose improvements to existing processes and workflows

Mandatory Skills:

• Minimum 1-2 years of experience in loan processing, mortgage brokerage support, or lending operations
• Solid understanding of the loan process from start to finish: document collection, credit assessment, valuations, and submission
• Experience running servicing calculations and comparing lender products
• Ability to draft written loan summaries and recommendations
• Confident with CRM and system data entry, and fast to learn new platforms
• Excellent written English for professional client-facing email communication
• High attention to detail and accuracy with financial documents and figures
• Proactive and self-starting - able to take a file and run with it without step-by-step instructions
• Consistent, accurate, and comfortable working unsupervised
• Strong communication skills

Preferred Skills:

• Experience supporting Australian mortgage brokers or familiarity with Australian lenders and lending policy
• Background in banking, financial services, or credit
• Familiarity with broker CRM platforms and lender servicing calculators
• Experience handling several active loan files at the same time
• At ease suggesting smarter ways of working and improving existing workflows

Why Join Us:
This is an opportunity to join a small, tight-knit team where your work has a clear, direct effect on the business. You'll work next to an experienced finance professional who rewards initiative, shares knowledge freely, and welcomes ideas from every team member. There's genuine room to grow, with the role widening as the business expands.