Loan Processor / Finance Admin VA

Job Summary:
We’re currently interviewing for a detail-oriented Mortgage Loan Processing Specialist to support a growing mortgage broking business. You’ll take client scenarios from the initial file handover through to loan submission - researching lender options, running servicing calculations, preparing loan recommendation summaries, and managing document collection. We’re keen on someone with hands-on lending or loan processing experience who acts on initiative rather than waiting for instructions and communicates clearly in writing with clients and lenders.

Key Responsibilities:

• Review new client files, supporting documents, and scenario summaries passed along by the broker
• Research and compare lender products to find the strongest loan options for each client’s situation
• Run servicing and serviceability calculations, including buffer assessments, across shortlisted lenders
• Write clear loan option summaries and recommendations for broker review before they’re shared with the client
• Enter data accurately and lodge loan applications in the CRM system
• Request required documents from clients by email, keeping the broker copied on all correspondence
• Follow up on outstanding documents and information so applications keep moving forward
• Support credit assessment and valuation requirements through to submission
• Keep digital client files and application records organized and current
• Contribute ideas and suggest improvements to existing processes and workflows

Mandatory Skills:

• Minimum 1-2 years of experience in loan processing, mortgage brokerage support, or lending operations
• Solid understanding of the loan process end to end: document collection, credit assessment, valuations, and submission
• Experience running servicing calculations and comparing lender products
• Ability to write loan summaries and recommendations
• Confident with CRM and system data entry and quick to pick up new platforms
• Excellent written English for professional client-facing email communication
• High attention to detail and accuracy with financial documents and figures
• Proactive and self-starting - able to take a file and run with it without step-by-step instructions
• Sharp, consistent, and self-reliant
• Strong communication skills

Preferred Skills:

• Experience supporting Australian mortgage brokers or familiarity with Australian lenders and lending policy
• Background in banking, financial services, or credit
• Familiarity with broker CRM platforms and lender servicing calculators
• Experience managing several active loan files at once
• Comfortable suggesting better ways of working and improving existing workflows

Why Join Us:
This is an opportunity to join a small, close-knit team where your work has a direct and visible effect on the business. You’ll work next to an experienced finance professional who values initiative, shares knowledge openly, and welcomes new ideas from the whole team. There’s real room to grow here, with the role expanding as the business does.