Loan Servicer

Company Description

Burke & Herbert Bank, established in 1852, is the oldest continuously operating bank in the Washington, D.C. region and has a longstanding tradition of serving individuals, families, and businesses. As a local community bank with more than 100 branches across Delaware, Kentucky, Maryland, Pennsylvania, Virginia, and West Virginia, the Bank offers a full range of business and personal financial solutions. The organization prides itself on being large enough to provide comprehensive services while remaining personal, friendly, and caring as a workplace and financial partner. Burke & Herbert Bank is focused on anticipating customer needs and delivering an enhanced banking experience. The Bank is a Member FDIC and an Equal Housing Lender.

The Loan Servicer is a full-time, on-site position based in Moorefield, WV, Camp Hill, PA, or Salisbury, MD.

Role Description

The Loan Servicer supports accurate and timely loan servicing by entering, maintaining, and validating loan data to ensure reliable account administration. 

Essential Functions

• Process routine loan payments, maintenance requests, and account updates accurately and timely
• Enter and validate loan data within servicing systems to ensure accurate account administration
• Identify discrepancies in documentation or system records, escalating for resolution
• Support internal and external customers with routine loan servicing inquiries
• Maintain organized and compliant documentation of servicing activities
• Keeps track and verifies data and source documents.
• From source document, identifies and interprets data to be entered to loan system.
• Informs supervisor of any discrepancies found in the loan packages such as inconsistencies, missing data, or source document, and finds resolution to questions.
• Enters alphabetic or numeric data from source documents into JH system, and enters necessary codes.
• Makes necessary corrections to information entered.
• Compiles, sorts, and verifies accuracy of data to be entered.
• Reviews loan account maintenance requests and enters maintenance on JH system.
• Prepares and process disbursements and loan fees.
• Files and routes source documents after entry.
• Prepares correspondence for payoff and loan verification requests, process loan payments from the mail, and sends notices to the customer.
• Provides routine office support such as answering phones, filing, and making copies of documents.
• Perform other duties as assigned.

Skills/Abilities

• Service-oriented and technical communication skills, both written and verbal, to gather and analyze detailed information
• Meticulous attention to detail to ensure data accuracy and organization
• Basic MS Suite proficiency, including Word, Excel, and Outlook

Work Environment

This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary.

Travel

Limited local travel may be required for this position.

Education and Experience

• High school diploma or equivalent
• Previous experience in a detail-intensive role requiring accuracy and adherence to established processes
• Prior experience in loan operations or a documentation preparation role in a banking environment, preferred
• Strong understanding of mathematical concepts with quantitative aptitude
• Familiar with Jack Henry System, preferred

For Applicants located in Salisbury , Maryland (MD): The anticipated salary range for this position is $19.00–$25.00 per hour. This position is classified as non-exempt, and as such it is paid on an hourly basis. Other compensation includes overtime paid at one and one-half times the normal hourly rate for any hours worked in excess of 40 in a workweek.

For Applicants from all other locations: The salary will be based on experience, qualifications, and geographic location.

The ranges listed for Maryland represent the good-faith compensation the Company reasonably expects to pay for the position at the time of posting. Actual compensation will be determined based on factors including, but not limited to, the candidate's skills, qualifications, experience, education, certifications, internal equity, and business needs. This position may also be eligible for additional compensation, such as bonuses or incentive pay, where applicable.

Equal Employment Opportunity/M/F/disability/protected veteran status

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.