Loan Servicing Agent

Position Overview:

The servicing agent is responsible for all day-to-day transactions with servicing a mortgage and handling phone calls with great customer care.

Essential Job Functions:

· Set up loans on the system in ensure proper reporting to investor

· Paying Taxes, Homeowners Insurance, and flood insurances

· Paying, activate and canceling PMI, MIP, and RD monthly

· FHA and RD Monthly and quarterly reporting

· Posting mortgage payments and making the deposits daily

· Posting NSF payments and mailing out letters

· Handling incoming mail

· Escrow Analysis

· Preparing payoffs, ordering coupons, mailing out payment histories, helping members with online payments, taking phone payments and etc….

· Preparing Reports to send to the tax service company

· Processing Insurance Claims

· Preparing discharges and mailing out for recording

· Preform quality control on all new loan files

· Comply with Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Currency Affairs (BSA/AML/OFAC) Policy, as well as RESPA, TILA, HMDA, and all other mortgage-related regulations, and Fannie Mae guidelines, applicable to CUSOs.

Requirements:

· Mortgage servicing experience preferred

· High School Diploma/GED

· Writing and verbal communications

· Microsoft Excel and Microsoft Word

· Detailed, organization and multi-tasking skills

Other Skills/Abilities

· Language skills

· Mathematical skills

· Reasoning abilities

· Computer skills

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person