Loan Servicing Compliance Analyst

About the Opportunity

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial (formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

Why You'll Love Working Here

• Certified Great Place to Work®

• Competitive pay

• Annual incentive/bonus potential

• Comprehensive benefits package including health, dental, vision, life, and AD&D

• 401(k) plan with employer match

• Hybrid work from home flexibility (min 3 days a week in office)

• Generous paid time off and holidays

• Tuition reimbursement and professional development opportunities

• Opportunities for professional growth and career development

• Meaningful work that positively impacts our members and communities

About the Role

As a Loan Servicing Compliance Analyst, you’ll help ensure our consumer, lease, residential, escrow, and commercial loan servicing functions operate accurately, efficiently, and in compliance with regulations. This role is responsible for reviewing servicing activities, transactions, documentation, and system processes to identify errors, compliance concerns, and operational risks, performing quality control reviews, and researching servicing requirements. You’ll serve as a subject matter resource to Loan Servicing teams, assist with regulatory reporting and examinations, and partner with management to strengthen processes and controls.

What You'll Do

• Conducts compliance, quality-control, and risk-based reviews across consumer, lease, residential, escrow, and commercial loan servicing to ensure transactions, documentation, system activity, and member communications comply with applicable regulations, Credit Union policies, investor requirements, and established procedures.

• Reviews servicing transactions and account maintenance, including payments, payoffs, modifications, fees, escrow activity, insurance, taxes, rate adjustments, releases, subordinations, charge-offs, lease activity, and other servicing functions to identify errors, exceptions, and potential compliance concerns.

• Performs targeted monitoring and testing of residential mortgage, home equity, escrow, consumer, lease, and commercial servicing activities, including CULA-related lease servicing and applicable regulatory and investor requirements.

• Identifies, documents, and researches servicing exceptions, compliance concerns, control weaknesses, member complaints, audit findings, and recurring errors; performs root-cause analysis and recommends appropriate corrective actions.

• Supports regulatory reporting, audits, examinations, compliance reviews, quality-control programs, and risk assessments by preparing documentation, researching servicing activity, and responding to information requests.

• Participate in the review and testing of new products, system enhancements, servicing processes, and system changes to identify compliance, data integrity, and operational risks.

• Partners with Compliance, Risk, Internal Audit, Lending, Accounting, Legal, Operations, and other departments to investigate and resolve servicing issues and implement process improvements.

• Maintains accurate records of reviews, findings, corrective actions, supporting documentation, and regulatory correspondence while protecting confidential member and Credit Union information.

• Performs other duties as assigned.

What We're Looking For

• Bachelor's degree in Business, Finance, Accounting, Compliance, or a related field preferred; equivalent combination of education and experience considered.

• 3–5 years of experience in loan servicing, lending operations, compliance, quality control, audit, or related financial services experience, with exposure to multiple loan servicing functions preferred.

• Working knowledge of consumer, residential mortgage, escrow, lease, and commercial loan servicing processes and applicable regulatory requirements.

• Experience with compliance monitoring, quality-control reviews, operational audits, risk assessments, or similar analytical activities preferred.

• Strong analytical, investigative, and problem-solving skills with the ability to identify trends, research root causes, evaluate risk, and recommend appropriate solutions.

• Strong attention to detail and ability to accurately review transactions, documentation, system records, and reports.

• Strong written and verbal communication skills with the ability to clearly document findings and communicate requirements to both technical and non-technical audiences.

• Strong organizational and time-management skills with the ability to manage multiple reviews, projects, and deadlines.

• Proficiency with Microsoft Office, particularly Excel, Word, Outlook, and Teams; experience with core, loan servicing, or loan origination systems preferred.

• Ability to exercise independent judgment, maintain confidentiality, appropriately escalate risk, and work effectively across departments.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $62,315.00 - $67,500.00 per year, excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.

This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.

At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.