Loan Servicing Customer Service Representative

Loan Servicing Customer Service Representative

We are looking for a detail-oriented, dependable, and customer-focused Loan Servicing Customer Service Representative to join our team. The ideal candidate enjoys helping people, solving problems, and working in a fast-paced environment where accuracy and follow-through matter.

Experience in loan servicing, lending, banking, or mortgage servicing is preferred. Experience with foreclosure and/or bankruptcy is a definite plus. However, we are willing to train the right candidate who has strong customer service skills and a willingness to learn.

Responsibilities

• Assist customers with questions regarding their loan accounts
• Research account history, payments, balances, and servicing issues
• Resolve customer concerns in a professional, timely, and courteous manner
• Clearly explain loan and servicing information to customers
• Communicate and coordinate with internal departments to resolve issues
• Accurately document customer interactions and account activity
• Follow up on outstanding requests and ensure issues are not left unresolved
• Handle sensitive and confidential financial information appropriately
• Manage multiple tasks and priorities while maintaining accuracy and meeting deadlines

Qualifications

• Previous experience with loans, mortgages, loan servicing, or financial services preferred
• Foreclosure and/or bankruptcy experience is a plus
• Excellent customer service and communication skills
• Strong attention to detail and organizational skills
• Excellent problem-solving and research abilities
• Ability to multitask and prioritize in a busy environment
• Comfortable working both independently and as part of a team
• Professional and patient when handling difficult or sensitive customer situations
• Basic knowledge of mortgages and loan servicing is preferred, but we are willing to train the right person
• Comfortable learning new software, systems, and processes

The Ideal Candidate

We’re looking for someone who is reliable, organized, curious, and willing to learn. You don't need to know everything about mortgage servicing on day one—we value someone who asks questions, pays attention to the details, takes ownership of their work, and genuinely cares about providing great customer service.

If you enjoy helping people, solving problems, and being part of a team, we’d love to hear from you!

Pay: From $19.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Paid time off

Work Location: In person