Loan Servicing Manager

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• Competitive salary
• Dental insurance

Loan Servicing Manager - Arundel Bank, Annapolis MD

Arundel Bank is seeking an experienced Loan Servicing Manager to lead and support all aspects of loan servicing operations while remaining actively involved in day-to-day servicing activities. This hands-on leadership role oversees commercial, residential mortgage, home equity, consumer, participation, and construction loan portfolios while ensuring exceptional customer service, regulatory compliance, and operational excellence.

Position Type: Hybrid - after 90 days
Location: Annapolis, MD
Status: Full-Time | Exempt

Key Responsibilities

• Lead, coach, and develop Loan Servicing staff while actively supporting department workflow.
• Oversee and perform complex loan servicing functions, including loan maintenance, payoffs, modifications, escrow administration, ARM servicing, participation loans, and construction loan servicing.
• Manage delinquency and collection activities, loan workouts, loss mitigation efforts, and recovery processes.
• Conduct quality control reviews and monitor servicing operations for accuracy, compliance, and risk management.
• Ensure compliance with CFPB, RESPA, TILA, FDCPA, Fair Lending, UDAAP, HMDA, BSA/AML, and other applicable regulations.
• Support audits, examinations, reporting, policy development, and process improvement initiatives.
• Resolve complex customer servicing issues and serve as the Bank's subject matter expert for loan servicing and collections.

Qualifications

• High School Diploma required; Bachelor's degree in Business, Finance, Accounting, or related field preferred.
• 5+ years of loan servicing, loan operations, lending administration, or collections experience.
• Previous supervisory or management experience preferred.
• Experience with commercial, residential mortgage, home equity, consumer, participation, and construction loans.
• Strong knowledge of mortgage servicing regulations, consumer lending compliance, escrow administration, and collections.
• Community banking experience strongly preferred.

Why Join Arundel Bank?

At Arundel Bank, we are committed to relationship banking, exceptional customer service, and strengthening our communities. We offer a collaborative environment where employees can grow professionally while making a meaningful impact.

Apply today to join our team and help deliver exceptional service to our customers and communities.

Flexible work from home options available.