Loan Servicing Representative

POSITION SUMMARY
Plays a critical part in ensuring the efficient processing of loans, including handling new and closed loan files, facilitating communication with members, and providing administrative support for various loan and escrow-related tasks. Possesses expertise in vehicle title management and is highly skilled in tracking, processing, and ensuring the accuracy of loan-related documentation.

RESPONSIBILITIES AND DUTIES

• Efficiently process new and closed loan files, ensuring accurate documentation, including the recording and satisfaction of mortgages and vehicle title work.
• Serve as the primary expert for vehicle title-related processes, including title tracking, coordinating communication with loan officer and members to resolve any issues, and assisting with adding liens to titles when necessary.
• Administer the tracking and facilitation of insurance requirements for both vehicle and real estate loans, ensuring compliance with credit union policies.
• Accurately process complex loan payments, ensuring proper application of funds and timely updates to member accounts.
• Book and fund real estate loans, ensuring all necessary documentation and approvals are in place.
• Manage incoming payoffs and provide accurate payoff quotes for members, ensuring that all necessary details are included.
• Prepare and mail various notices to members related to their loans.
• Conduct account research to resolve loan-related issues, ensuring accuracy and making necessary corrections to account information as needed.
• Provide support to loan officers and assist members with loan-related inquiries and processes professionally and courteously.
• Serve as the backup for the escrow processor, ensuring continuity of service in their absence.
• Perform a quality control review on a random sampling of loans to ensure compliance with credit union policies, accuracy of documentation, and underwriting standards.
• Generate and distribute various loan-related reports as needed, ensuring timely and accurate delivery to appropriate team members and departments.
• Perform other duties and special projects as assigned to support the credit union’s lending operations.

QUALIFICATIONS

Education:

High school diploma or equivalent (Associate’s or Bachelor's degree in a related field preferred)

Experience:

Prior experience in loan servicing or a similar role, preferably within a credit union or financial institution

Skills and Abilities:

• Strong understanding of vehicle title work, mortgages, insurance tracking, and loan servicing
• Excellent attention to detail, organization, and time management skills
• Strong communication skills, both written and verbal, with the ability to explain complex information to members and colleagues
• Proficiency in using loan servicing software and other related systems
• Ability to work independently, as well as part of a team, to achieve departmental goals

SUPERVISORY RESPONSIBILITIES: None
SCHEDULE: Full-time