Loan Servicing Representative II

The Loan Servicing Representative II (LSR II) is a critical role within Servicing Solutions working to resolve accounts potentially 31 to 60+ days past due. This role is pivotal in preventing loan losses through progressive collection efforts. Ideal candidates will have strong negotiation skills working to bring accounts current with a combination of payments and available tools to assist customers.

Job Duties:

• Good negotiation skills- accomplished through mutual communication between agent and customer to successfully obtain payment.

• Negotiate with customers to create payment solutions based on individual circumstances.

• Meet and exceed daily goals and monthly goals.

• Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.

• Demonstrates ability to be a team player.

• Collect accounts that are past due.

• Bring delinquency down in assigned queue and overall delinquency.

• Conduct skip-tracing activity to generate potential leads on customer or collateral.

• Handle high volume of calls in a high stress environment.

• Meet quality assurance and productivity standards

Requirements:

• Excellent communication and negotiation skills

• Willing and able to work a flexible schedule including overtime and weekends

• Ability to multi-task in a fast-paced environment

• Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act

• Good computer and typing skills

• Team player

• Good negotiation skills; excellent telephone etiquette

• General knowledge of Microsoft Excel, and Outlook

• High School diploma or equivalent required.

• 2+ years’ experience in collection environment preferred.

• Auto Collections experience preferred.

• Knowledge of collection, repossession, and skip tracing.

We are located in Orange at the Shops at Orange and are full-time in the office Monday - Friday from 8 a.m. to 5:00 p.m. The qualified candidate will earn between $23 - $25 / hour based on experience.