Loan Servicing Specialist (Loan Modification)

Description WE ARE HIRING! We are seeking an organized and proactive Loan Modification Specialist to join our team. In this role, you will prepare, process, and execute mortgage loan modifications, partial claims, and deferments in strict accordance with investor, agency, and state-specific guidelines. Your work will be essential in delivering sustainable retention solutions and upholding our commitment to exceptional customer service.

Why Work With Us? At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.

In This Role, You Will

• Prepare, review, and process mortgage loan modification applications, partial claims, and deferments
• Ensure all documentation and submissions comply with investor, agency, and state-specific guidelines
• Work with legal counsel, title companies, and internal departments to ensure accurate documentation and compliance with regulatory requirements
• Track and report on loan modification department pipeline
• Analyze financial information, payment processing, and transactions, to determine eligibility and appropriate modification options
• Other job duties as assigned

Requirements

• 6+ months experience in residential real estate lending, residential loan processing, loan closing, loan servicing or a combination of education and experience in related fields
• Proven experience in mortgage loan modifications, loss mitigation, or related roles, preferred
• Excellent communication and interpersonal skills to effectively liaise with clients and stakeholders
• Detail-oriented with strong organizational and time management abilities
• High school diploma or equivalent required