Loans Service Associate

About the role

City Savings Bank is seeking a dedicated Loans Service Associate to join our lending operations team in Ortigas, Pasig City, Metro Manila. This is a full-time position that plays a crucial role in delivering exceptional service to our customers throughout their loan lifecycle. As a Loans Service Associate, you will be at the forefront of our credit operations, ensuring smooth loan processing, accurate documentation, and outstanding customer support. This role is essential to maintaining City Savings Bank's reputation for reliability and excellence in the credit services sector.

Key responsibilities

• Processing loan applications and verifying customer documentation for accuracy and completeness
• Assisting customers with loan inquiries, account updates, and service requests in a professional and courteous manner
• Preparing and maintaining loan files, ensuring all required documents are properly filed and easily accessible
• Coordinating with credit assessment teams to facilitate timely loan approvals and disbursements
• Managing loan payment records and assisting customers with payment arrangements and outstanding balance inquiries
• Following up on loan-related concerns and escalating issues to senior staff when necessary
• Ensuring compliance with banking regulations, internal policies, and documentation standards
• Performing data entry tasks accurately and maintaining organised records within the lending system
• Supporting the loans department with general administrative duties and special projects as assigned

What we're looking for

• Bachelor's degree in Business, Finance, or related field is preferred
• Proven experience in a customer service or banking operations role, ideally within credit or loans services
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Excellent written and verbal communication skills in English and Filipino
• Proficiency in using computer systems and banking software; experience with loan management systems is advantageous
• Attention to detail and commitment to accuracy in all documentation and record-keeping
• Professional demeanour with a customer-focused attitude and ability to work effectively within a team
• Basic understanding of credit principles, loan processes, and banking regulations
• Willingness to learn and adapt to evolving banking practices and technologies

What we offer

At City Savings Bank, we value our employees and are committed to providing a supportive and rewarding work environment. We offer competitive compensation packages, opportunities for professional development and training, health and wellness benefits, and a collaborative workplace culture. We recognise the importance of work-life balance and strive to create an atmosphere where our team members can thrive both professionally and personally. Our commitment to employee satisfaction and growth makes City Savings Bank an excellent place to build a career in banking and financial services.

About us

City Savings Bank is a trusted financial institution dedicated to providing accessible and reliable banking and credit solutions to our communities. With a strong commitment to customer service excellence and financial integrity, we have established ourselves as a preferred choice for individuals and families seeking loans and savings products. Our mission is to empower our customers through innovative financial services whilst maintaining the highest standards of professionalism and compliance. We pride ourselves on our dedicated team, customer-centric approach, and contribution to the financial wellbeing of the communities we serve.

Apply now

If you are enthusiastic about delivering outstanding customer service and contributing to a dynamic lending operations team, we encourage you to submit your application today. Please send your CV and a cover letter detailing your relevant experience to City Savings Bank's recruitment team. We look forward to hearing from you.