Lobby Ambassador - Full Time

Swissôtel Sydney is a luxury five-star hotel located in the heart of Sydney’s business, retail and entertainment district.

The hotel boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the modern business and leisure traveller. Our facilities include our Ten Stories Restaurant, Arches Bar on Market, Meeting Rooms and Conferencing spaces including a heritage-listed ballroom seating up to 400 people, fully equipped fitness centre, outdoor swimming pool and award-winning Spa Centre, Spa and Sport.

Swissôtel Sydney is looking to welcome Lobby Ambassador (Full-time) to join our growing Front Office team. The Lobby Ambassador is the warm, welcoming face of Swissôtel Sydney, positioned in the Main Lobby to create a seamless and memorable arrival and departure experience for every guest. This role combines the personal touch of a host with the efficiency of front office service, ensuring guests feel recognised, valued, and cared for from the moment they step into the hotel.

The Role

• Meet and greet arriving and departing guests in the Hotel Main Lobby, delivering a genuine and personalised welcome
• Provide VIP support, ensuring high-profile and loyalty guests receive tailored, attentive service
• Conduct guest check-in and check-out efficiently and accurately
• Liaise closely with the Doorperson via intercom to acknowledge and prepare for guests arriving from the hotel entrance to the Lobby for check-in
• Deliver an exceptional, seamless arrival experience that reflects Swissôtel's brand of Swiss quality and warm hospitality
• Anticipate guest needs and proactively offer assistance, information, and recommendations
• Maintain accurate guest records and follow hotel and brand service standards at all times

What we are looking for

• Genuine curiosity about guests, with a natural willingness to go above and beyond to create a memorable arrival experience
• Driven to engage and speak with guests proactively, rather than waiting to be approached
• Confident, warm, and polished communication style
• Strong attention to detail and ability to multitask in a fast-paced lobby environment
• A team player who works well with Doorpersons, Concierge, and Front Office colleagues
• Previous experience in a guest-facing hospitality or luxury service role preferred
• Well-presented and professional demeanour, reflective of a five-star hotel environment
• Have full working right

What We Offer

• Opportunity to work with a globally recognised luxury hotel brand
• Ongoing training and development opportunities
• A supportive and collaborative team culture
• Employee benefits, including accommodation and dining discounts across the AccorHotels network

With over 380 Accor hotels in Australia and 4,000 across the globe, we provide endless career development opportunities, a rewarding work environment as well as discounted hotel accommodation worldwide.

If this sounds like the role for you, apply today! We’d love to hear from you.