Lobby Bartender

Take orders, prepare, and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously and efficiently according to hotel specifications. Maintain stock/supplies and cleanliness of outlet and equipment.

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy.

• Always maintain positive guest relations.

• Be familiar with all hotel services/features to respond to guest inquiries accurately.

• Resolve guest complaints, ensuring guest satisfaction.

• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

• Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet.

• Maintain knowledge of the characteristics and description of every wine/champagne by the glass and major wines on the wine list.

• Maintain complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink.

• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.

• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, menus, price range and dress code of assigned outlet.

• Obtain assigned bank and ensure accuracy of contracted monies. Always keep bank secure.

• Obtain outlet keys from Security.

• Complete opening side duties:

• Check quality and amount of all Bar Beverage stock and supplies by using checklist.

• Complete opening inventory sheet.

• Requisition all necessary supplies.

• Transport supplies from storeroom to bar.

• Stock ice in Bar.

• Set up bottles on display shelves and speed rail.

• Prepare garnishes.

• Stock glassware and paper supplies.

• Set up tables with menus, ashtrays (smoking bar only) and table lamps (smoking bar only).

• Prepare mixes.

• Check condition and cleanliness of blender, shaker and other tools.

• Check the temperature of refrigeration units and glass wash machine.

• Prepare bowls of Bar snacks, place on Bar and tables at opening.

• Stock rolled silverware.

• Inspect cleanliness and condition of bar, guest and service areas; rectify any deficiencies.

• Greet guests and take their orders (food and beverage), utilizing suggestive/up-selling techniques.

• Input orders into system and ensure transmission of food orders is verified by Kitchen.

• Legibly document orders when system is down and distribute food orders to Kitchen.

• Ensure that all drink orders from servers are accurately rung into the POS system before giving drinks to them.

• Prepare all drink orders for guests according to outlet recipes.

• Provide club service for designated beverages.

• Serve drinks to guests.

• Retrieve food orders from Kitchen and serve to guests.

• Open and serve wine/champagne bottles.

• Prepare and serve cappuccino and espresso.

• Answer phones according to Peabody Service Excellence® practices.

• Monitor and maintain cleanliness, sanitation and organization of bar top, tables, service areas and outlet itself.

• Replace ashtrays with 2 butts with clean ashtray by using capping method (for outdoor functions only).

• Remove soiled wares from bar top and tables to dishwashing area.

• Present guest checks and process payments. Adhere to all cash handling and credit policies/procedures.

• Extend courteous salutations when guests leave the outlet and invite them to return.

• Close all guest checks in the POS system immediately upon payment.

• Clean and reset bar top and tables immediately after guests depart.

• Clean glassware in glass machine/three compartment sink or dishwasher.

• Direct and assist Food and Cocktail Servers in their job functions to ensure smooth and efficient service to guests.

• Clearly communicate last call at designated closing time to guests and Cocktail Servers.

• Collect and report your tips at the end of the assigned shift.

• Legibly complete bottle transfer slips and distribute accurately.

• Legibly document designated items on the spill sheet.

• Ensure maximum usage of all supplies to attain budgeted beverage cost and to prevent waste.

• Use all chemicals in accordance with OSHA regulations and hotel requirements.

• Complete closing side duties:

• Properly store all reusable goods.

• Empty and drain ice bin.

• Scrub sink.

• Remove all items from bar top and tables; place clean items in designated areas; wipe clean all surfaces of bar top and tables.

• Remove liquor and bottles from speed rail and liquor display.

• Secure all liquors, beers, wines, coolers, cabinets, and storage areas.

• Wipe down all bottles and surfaces.

• Clean all Beverage equipment and tools.

• Count all empty bottles by type and legibly document such on the requisition form; attach transfer slips/spill report and place in Manager's office.

• Legibly document pertinent information in outlet logbook.

• Complete all closing reports in the POS system.

• Count bank at end of shift; complete cashier reports and drop receipts; secure bank.

• Return outlet keys at end of shift to Security.

• Follow maintenance program and cleaning schedule.

• Minimum of 18 years of age to serve alcoholic beverages.

• 6 months experience as a bartender or bar back or Bartender school.

• Food handling certificate.

• Fluency in English, both verbal and written.

• Provide legible communication.

• Compute basic arithmetic.

• Ability to:

• perform job functions with attention to detail, speed and accuracy.

• prioritize and organize.

• be a clear thinker, remaining calm and resolving problems using good judgment.

• follow directions thoroughly.

• understand guests’ service needs.

• work cohesively with co-workers as part of a team.

• work with minimal supervision.

• maintain confidentiality of guests and associate information and pertinent hotel data.

• satisfactorily communicate with guests, management, and co-workers in a courteous, empathetic and discreet manner.

• maintain regular and punctual attendance.

• adhere to Peabody grooming standards.

• exemplify Peabody Service Excellence®.

• Knowledge of various drinks recipes and beverage service standards.

Experience in cash handling.

• Ability to input and access information in the property management system/computers/point of sales system.