Lobby Incharge

Key Responsibilities:

• Greet customers in a friendly and professional manner when they visit the dealership or call for inquiries.
• Handle incoming phone calls, emails, and online inquiries related to used car sales, answering questions and providing information.
• Schedule appointments for test drives and vehicle viewings, coordinating with the sales team.
• Assist with the preparation and processing of sales documentation, including customer contracts, financing, and insurance paperwork.
• Maintain the front office area, ensuring it is clean, organized, and professional in appearance.
• Provide administrative support to the sales team, including filing, data entry, and managing customer databases.
• Handle customer complaints or concerns, resolving issues promptly or escalating to appropriate staff members.
• Assist in inventory management by updating vehicle information, pricing, and availability on digital platforms and in-house systems.
• Manage cash and process payments for vehicle purchases, down payments, or service-related fees.
• Promote promotions and special offers to customers, helping drive sales.

Qualifications:

• High school diploma or equivalent; a degree in business or related field is a plus.
• Proven experience in a customer-facing role (preferably in a retail or automotive environment).
• Excellent communication and interpersonal skills.
• 1-2 Years of Experience
• Strong organizational and multitasking abilities.
• Proficiency in using computer systems and Microsoft Office Suite; experience with CRM software is a plus.
• Knowledge of basic accounting and invoicing practices.
• Ability to handle sensitive information with discretion.
• Positive attitude, professional appearance, and strong customer service orientation.
• Knowledge or interest in automobiles is an advantage.