Lobby Manager

Roles and Responsibilities

• Manage front office operations, ensuring seamless guest service and satisfaction.
• Handle guest complaints and feedback, resolving issues promptly and professionally.
• Supervise front desk staff, providing guidance on customer care and security protocols.
• Coordinate with other departments to ensure smooth hotel operations and maintain high standards of hospitality.
• Monitor inventory levels of amenities and supplies, ordering replacements as needed.

Desired Candidate Profile

• 3-6 years of experience in a similar role within the travel & tourism industry (front office management).
• Strong knowledge of front office operations, including check-in/check-out procedures, room assignments, and billing processes.
• Excellent communication skills for effective guest handling and relationship-building.
• Ability to work well under pressure in a fast-paced environment with multiple priorities.