Local Training & Engagement Coordinator

About the role

This role is responsible for managing training schedules, logistics, and participant experience across multiple functional streams, locations, and attendee groups. You will serve as a key operational coordinator for training delivery, managing scheduling, attendance tracking, event coordination, and stakeholder engagement. The role requires hands-on support during training sessions, proactive problem-solving, and maintaining high standards of organization and communication throughout the training rollout.

Key responsibilities

• Build and maintain local training schedules across functional streams, attendee groups, trainers and locations; proactively resolve conflicts and last-minute changes
• Manage learner rosters, invitations, reminders, cancellations and daily attendance; follow up with absent participants and coordinate catch-up sessions
• Track daily attendance using tools like Microsoft Excel and Planner; manage automated follow-up communications, recordings, and catch-up invites
• Ensure all room bookings, room setups, Teams links, equipment, and digital/printed materials are set up prior to each session
• Attend assigned training sessions to manage check-in, assist trainers with logistics, resolve technical issues, and keep sessions running on time
• Plan and execute local project events and milestone celebrations, including catering setups and room logistics in line with budget guidelines
• Support organizing snacks, refreshments, and engagement activities to maintain high energy and positive morale
• Record designated sessions where approval has been obtained, capture questions and answers, and follow up with relevant owners on open items
• Consolidate attendance, quizzes, feedback and Q&A results; provide regular status updates on completion, risks and gaps
• Serve as a responsive point of contact for key users, managers, and participants regarding scheduling and logistical inquiries

About you

• Intermediate to Advanced Excel proficiency (vlookups, pivot tables for tracking) and Outlook (complex calendar management)
• Experience with MS Planner, MS Teams, Sharepoint, and Forms
• Strong ability to create and format clean, engaging PowerPoint presentations
• Ability to leverage generative AI tools by crafting effective prompts to accelerate task completion
• Highly approachable, empathetic, and skilled at building rapport across all levels of the business
• Comfortable adapting to variable workloads and flexible hours, fast changing project timelines, and quick problem solving
• Meticulous attention to detail with capacity to manage competing priorities in a fast-paced transformation environment
• Proactive, action-oriented, resilient, and eager to support the team hands-on
• Previous experience in learning operations, training coordination, event management, project coordination or similar role preferred
• Experience supporting SAP, ERP, system training or large-scale business transformation preferred