Localisation Operations Assistant

Key Responsibilities

Project Support and Scheduling

• Support the Localisation Manager with project scheduling and task tracking for internal staff and freelancers.
• Create and update project orders in internal systems as instructed.
• Track project progress and flag delays, risks, or missing assets to the Localisation Manager.
• Assist with preparing deliveries and ensuring files are ready for client submission.
• Maintain accurate records of project timelines, assignments, and delivery status.
• Perform basic subtitle technical checks using established checklists before delivery.

Resource and Freelancer Support

• Assist with maintaining freelancer records, availability tracking, and contact lists.
• Support freelancer onboarding by sharing documentation, workflows, and tool access.
• Collect and prepare freelancer timesheets or job summaries for monthly payments (final review handled by management).

Communication and Issue Escalation

• Act as a day-to-day point of contact for routine questions from freelancers and internal team members.
• Escalate scheduling conflicts, technical issues, or capacity concerns to the Localisation Manager.
• Support coordination between translators, subtitle specialists, and internal teams as directed.

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Skills and Qualifications

Organisational Skills

• Strong attention to detail and ability to follow established processes.
• Ability to manage multiple tasks and track deadlines in a fast-paced environment.

Communication Skills

• Clear, professional written and verbal communication.
• Comfortable following instructions and relaying information accurately.

Technical Awareness

• Basic understanding of subtitling workflows and formats (SRT, XML, DFXP, SCC) is an advantage.
• Familiarity with localisation tools such as Ooona Manager is a plus, but training will be provided.

Experience and Education

• Diploma or Bachelor’s degree in Media, Communications, or a related field preferred but not essential.
• 0–2 years of experience in operations, coordination, or an administrative support role.
• Entry-level candidates with strong organisational skills and an interest in media localisation are welcome.