Locality Manager

Job Title: Locality Manager

Job Location: Brindley Place

Salary: £41,800-£50,200 plus £750 car allowance per annum

Contract type: Permanent

Working hours: 37 hours per week

About the role

You will be responsible for the delivery of locally focussed high quality, impactful tenancy management services to tenants within half of one of the four localities in which we operate; This role will sit within the West Midlands region, leading a team of customer-facing Housing Officers across our general needs rented schemes.

Your role will be to lead, enthuse and motivate a field-based team to deliver a locality-based tenancy management offer to customers.

You will be responsible for customer-first tenancy management services including but not limited to: mutual exchanges, tenancy audits, estate inspections, ASB, successions, tenancy fraud, and assignments.

You will engage in the Locality Management Board structure; working collaboratively to achieve set targets for the benefit of the customers and communities within the locality they operate within.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

You will have strong housing legislation knowledge.

You will have a Housing or related qualification or working towards.

You will hold as a minimum BTEC HND/HNC or equivalent ability or vocabulary, verbal reasoning and numerical skills to equivalent level.

You must understand landlord legislation, including (but not limited to); succession, mutual exchange, assignments & ASB.

You will be able to demonstrate experience of excellent customer service.

You will have a minimum of 2 years direct line management experience, working in a customer-facing environment, including allocating resource.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:

• 25 days annual holiday entitlement
• A defined contribution pension scheme.
• Trust based flexible working and a Confidential Employee Assistance Programme (EAP).
• Two days paid volunteering leave per year
• Buying and selling of annual leave
• Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.

GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the essential eligibility criteria for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.