Localization Team Lead

COMPANY DESCRIPTION & JOB PURPOSE

Hello, we’re TOPPAN Digital Language. We’re a language solutions provider that’s enabled by tech. Our mission is to help global companies with high-risk, business-critical content sell with confidence in any language.

We aim to be the #1 localization partner for companies in life sciences and healthcare, market insights, retail and e-commerce, and financial services. Operating globally, we design language solutions with the best teams and the best tech to meet our customers’ needs at speed, at scale—securely. We are obsessed with our clients’ success, and as importantly, our employees’. We want to build a reputable company that attracts, develops, and retains exceptional talent in our industry.

Our values reflect the thinking of our founders who have decades of trusted industry and localization expertise. They act as a major force in shaping our company culture: an entrepreneurial spirit that embraces a growth mindset and an ethos of inspiring excellence.

ACCOUNTABILITIES AND RESPONSIBILITIES

• Manage and mentor service teams and strive for continual improvement.
• Act as escalation point and support project managers in service delivery.
• Advise on optimal operational set-up and requirements on objectives and client needs.
• Critical and analytical thinking and issue resolution.
• Maintain a high-level of operational, professional and ethical standards.
• Lead specific areas of compliance in relation to procedures and audits.
• Communicate effectively at all times (oral and written).
• Actively participate and lead business development efforts and client meetings.
• Meet KPI requirements.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s or Master’s degree in Translation/Interpretation or equivalent experience.
• English fluency and near-native in one other language.
• 1+ year of experience in people management.
• Strong knowledge of linguistic services for Life Sciences industry.
• Experience with medical devices preferred.

SKILLS

• Strong IT skills, advanced knowledge of CAT tools and understanding of MT.
• Experience working in and driving growth of a multi-location company.
• Excellent communication skills including presentation/meeting facilitation.
• Client relationship building and management skills.
• Responsibility and accountability in client-facing situations.
• Proactive and flexible team player.

Toppan Digital Language is committed to equality in employment and is able to consider any necessary adjustments during the recruitment process.