Location Manager

Introduction and overview

At trove, we are creating a new model of wellbeing. We offer a uniquely convenient way for people to access best-in-class products and services to support their wellbeing, mind, body + soul, in an elevated, sanctuary-like setting.

We aren't just another wellness business. We are a retreat in the city, a place to quiet the noise of the outside world, calm your nervous system, and come back to centre. We are obsessed with giving our guests an experience that can't be found anywhere else: total holistic nourishment in a luxurious setting that immediately feels like home.

At trove, you can expect to work with like-minded and like-hearted people who care deeply about our collective healing. We are committed to giving our team opportunities to care for their wellbeing, and to learn, grow and thrive together.

The role

As Location Manager, you lead the people who create the trove experience. Your primary responsibility is to build a thriving, high-performing team that delivers an exceptional guest experience, and to turn that into strong, measurable results for your location.

You succeed through your people. You will spend most of your time on the floor, coaching your team, connecting with guests and keeping a close eye on the numbers that tell you how both are doing.

Success in this role requires a passion for exceptional guest service and team experience, strong emotional intelligence, sound judgment and a growth mindset. The ideal candidate thrives in a collaborative environment, works well with people from diverse backgrounds, and brings a positive, team-first approach to every interaction.

Our values

Our core values are the three pillars of our brand and our North Star at trove.

you belong. We believe healing isn't about any one of us, it's about all of us. We are committed to building a diverse community, and to ensuring our spaces are infused with the safety and inclusion that allow for belonging, where everyone can show up fully as their most authentic selves and thrive. When people feel a true sense of belonging, it creates a ripple that extends far beyond the individual, contributing to the healing of our communities and the world.

with excellence. Our commitment to excellence shapes every detail of the trove team and guest experience. We are intentional in who we partner with, what we offer, and how we deliver care, ensuring a standard that delivers an unparalleled opportunity to quiet the noise of the outside world, heal deeply, and return to yourself.

in congruency. We operate in alignment with our values, our word, and our actions. What we offer at trove reflects how we live and lead. We prioritize honesty, integrity, and thoughtful decision making, ensuring that our brand is not only expressed but embodied. This alignment builds trust with ourselves, with each other, and with every guest we serve.

trove ways of being

At trove, how we show up matters. All members of the trove team are expected to embody the following qualities in their interactions with guests, colleagues and the broader trove community:

• A deep understanding of the holistic health practices offered at trove
• Personal alignment through individual spiritual + wellness practices
• A genuine passion for cultivating experiences that support guest wellbeing, healing + growth
• Presence, care and attentiveness in all interactions with guests + colleagues
• Direct, clear and supportive communication
• Openness to receiving and implementing real-time feedback
• Willingness to offer clear, kind and constructive real-time feedback when appropriate
• Personal accountability and ownership of one's work and impact
• Empathy and respect in all interactions
• Respect for others, the space, and the shared environment at trove
• Innovative and solutions-oriented thinking and action
• A commitment to ongoing learning, personal growth + self-improvement, aligned with trove's values
• Professionalism, integrity and discretion

Key responsibilities

Leadership + people development

• Lead, coach and inspire the team, maintaining a culture of excellence, accountability and continuous growth.
• Recruit and hire team members who embody trove's values and ways of being, and give every new hire a warm, thorough trove onboarding.
• Coach on the floor every day, giving real-time feedback and recognising great work in the moment.
• Hold regular one-to-ones, set clear goals with each team member, and build individual development and career paths.
• Continuous real time feedback, directly and with compassion.
• Build team engagement and retention by creating a positive, inclusive, people-first workplace where the team feels cared for the way our guests do.
• Model trove's values and leadership expectations in every interaction.

Guest experience

• Champion an exceptional guest experience from arrival to departure, so every interaction reflects trove's level of excellence and brand values.
• Be a visible presence on the floor, greeting guests, building relationships with trove’s guests.
• Act as the primary escalation point for guest concerns, turning service recovery into moments of loyalty.
• Gather and act on guest feedback and reviews to continuously improve the guest journey.
• Maintain expert knowledge of trove's service offerings, memberships and retail, and coach the team to make thoughtful, personalised recommendations.

Business performance + KPIs

• Own your location's KPIs, know where you stand each week, and put action plans in place when results fall short.
• Share goals and results openly with the team, connecting their day-to-day work to guest outcomes and business results.
• Manage labour and controllable expenses to deliver on budget and profitability targets without compromising the guest experience.

Operational foundations

• Ensure the space is always guest-ready: practitioner schedules, room readiness, cleanliness, equipment and space presentation.
• Ensure opening and closing procedures and health, safety and company policies are followed consistently.
• Complete payroll approvals, reporting and inventory accurately and on time.

Skills + experience

• A genuine passion for wellness.
• 3–5+ years of leadership experience in a wellness environment.
• A proven people developer: you have hired, coached and grown team members, and can point to people you've helped advance.
• A track record of creating exceptional guest experiences.
• Confident with numbers: you have owned KPIs and a P&L, read trends, and turned insights into action that moved results.
• Outstanding communication and interpersonal skills, with a collaborative, emotionally intelligent leadership style.
• Grounded, calm, warm and decisive under pressure, able to prioritise in a fast-paced environment.
• Growth-minded, adaptable, accountable and committed to continuous learning.
• Experience with scheduling, POS, CRM or booking platforms such as Momence or Jane is an asset.

Pay: From $70,000.00 per year

Benefits:

• Company events
• Paid time off
• Store discount
• Wellness program

Work Location: In person