Loft Lounge Beverage Server-PT

Essential Job Functions

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service

• Serve alcoholic and non-alcoholic beverages to guests in the lounge and casino areas in accordance with internal policies and external regulations and/or laws

• Handle various forms of cash transactions

• Ensure appearance of assigned station and service areas is maintained

• Demonstrate an upbeat and outgoing demeanor while on duty

• Maintain a neat, clean, and well-groomed appearance (specific standards may apply departmentally based on uniform requirements).  Where uniforms are required, they must be clean and pressed at the beginning of each shift

• Effectively communicate with team members, regulatory agency personnel and guests, resolving guest service issues in accordance with authority

• Perform other related duties as may be assigned

• Understand and comply with the Eye, Hi, Goodbye program.

• Regular attendance is required.

• Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules to meet the business needs of Apache Casino Hotel.  We are busiest during weekends and holidays, events, and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times.

Core Competencies

• Act in accordance with casino policies, procedures, guidelines and control protocols, and applicable federal, state, and local regulations

• Comply with the Eye Hi Goodbye program

• Ability to interpret a variety of instructions from written, oral or schedule form

• Ability to adapt to changing processes and procedures based on new technologies and changing procedures

• Maintain high standards; display enthusiasm and team spirit in promoting a friendly group working environment

• Competency to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details

• Demonstrate a high level of service delivery to ensure guest satisfaction; handle service failures and prioritize guest and team member needs

• Capability to remain open-minded and change opinion based on new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying guest and team member needs

• Prepare for known problems or opportunities in advance; undertake additional responsibilities and respond to situations as they arise

• Use tact, maintain confidences, and foster an ethical work environment, handling situations honestly

• Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce

• Share due credit with team members; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers

Physical Demands and Work Environment

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.

While performing job duties the team member is regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member is occasionally required to stand, walk, climb, or balance, and stoop, kneel, crouch, or crawl.  The team member must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The team member will be exposed to various foods and chemicals as well as latex. While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.

At a minimum, the selected candidate will be required to pass a background check and drug-screening test and obtain a gaming license and an Oklahoma ABLE permit.

Minimum Qualifications

• High school diploma or GED
• Six months prior beverage server experience including work with point-of-sale systems, liquor dispensing systems, and cash control policies, practices, and protocols.
• Ability to obtain an Oklahoma ABLE license.
• Strong customer service, oral and written communication skills.