Logistic Associate

Delivery Operations & Tracking

• Actively monitor truck movements and delivery progress using systems like ZYLLEM and Business Central (BC) to prevent delays.
• Verify customer addresses and Cash on Delivery (COD) details prior to dispatch, ensuring all TSPs are cleared upon warehouse pickup.
• Manage exceptions in real-time, including failed deliveries, installation disputes, and defective items, coordinating Same-Day Delivery (SDD) recovery when necessary.
• Proactively contact customers in condominiums ahead of Public Holidays to secure building access and management approvals.

Customer Support & Issue Resolution

• Serve as the primary communication hub (via email and WhatsApp) for the Operations, Customer Care, and Online teams regarding delivery schedules and unassigned dates.
• Investigate and resolve damaged property claims by dispatching supervisors for on-site verification and coordinating rectification with management.
• Troubleshoot product quality escalations (e.g., appliances malfunctioning upon delivery), coordinate supplier verifications, and facilitate 1-to-1 exchanges.
• Contact customers directly to provide updates, clarify complex delivery issues, and manage expectations with empathy and professionalism.

Inventory & Stock Coordination

• Audit stock levels across key locations (e.g., branches and main warehouses) at least 4 days in advance to ensure scheduled deliveries can be fulfilled.
• Manage out-of-stock scenarios by updating system statuses, removing affected dates, and working with retail branches to reschedule deliveries.

Team Training & Field Audits

• Lead regular meetings and training sessions for the Delivery Team to elevate service standards.
• Conduct full-day ride-along with the delivery crew to audit on-the-ground processes, identify operational bottlenecks, and implement improvements.

Job Requirement:

• Communication Skills: Strong communication skills (email, phone, WhatsApp) for effective coordination with different internal teams, TSPs, and customers.
• Attention to Detail: Highly detail-oriented with the ability to accurately monitor delivery progress and resolve issues quickly in a fast-paced logistics operation.
• Problem-Solving: Proven problem-solving skills, particularly in managing delivery bottlenecks, stock discrepancies, and resolving customer concerns.
• Tech Proficiency: Proficient with logistics software (e.g., ZYLLEM) and modern warehouse management systems.
• Resilience: Ability to work effectively under pressure and handle customer inquiries and unexpected logistical challenges efficiently.