Logistic Customer Service Associate

BRIEF DESCRIPTION
The Logistics Customer Service Associate will be responsible for ensuring a smooth and efficient order fulfillment process by coordinating with customers and internal teams to resolve logistics-related queries, handle complaints, and provide status updates. The role involves a high degree of interaction with clients, warehouse teams, carriers, and third-party vendors, ensuring customer satisfaction through timely deliveries, order tracking, and issue resolution.

DUTIES AND RESPONSIBILITIES

• Serve as the main point of contact for customers regarding logistics and order inquiries.
• Monitor and track shipments, providing customers with real-time updates on their delivery status.
• Liaise with carriers and shipping partners to ensure the timely and accurate delivery of orders.
• Investigate and resolve delivery delays, shipment issues, and other logistics-related concerns.
• Process returns, exchanges, and refunds in accordance with company policies.
• Maintain accurate records of customer interactions, transactions, complaints, and shipment details in the system.
• Work closely with internal departments (e.g., Sales, Operations) to ensure customer satisfaction and continuous process improvement.

QUALIFICATIONS

• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.
• Proven experience in logistics, supply chain, or customer service roles.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Familiarity with shipping methods, regulations, and documentation is an advantage.
• Problem-solving skills and attention to detail.
• Excellent organizational skills and ability to work independently or as part of a team.