Logistic Customer Service Associate

BRIEF DESCRIPTION
The Logistics Customer Service Associate will be responsible for ensuring a smooth and efficient order fulfillment process by coordinating with customers and internal teams to resolve logistics-related queries, handle complaints, and provide status updates. The role involves a high degree of interaction with clients, warehouse teams, carriers, and third-party vendors (such as METS Logistics), ensuring customer satisfaction through timely deliveries, order tracking, and issue resolution.

DUTIES AND RESPONSIBILITIES

• Serve as the main point of contact for customers regarding logistics and order inquiries.
• Monitor and track shipments, providing customers with real-time updates on their delivery status.
• Liaise with carriers and shipping partners to ensure the timely and accurate delivery of orders.
• Investigate and resolve delivery delays, shipment issues, quantity discrepancies, and other logistics-related concerns.
• Process order adjustments, returns, exchanges, and product claims in accordance with company quality and commercial policies
• Maintain accurate records of customer interactions, transactions, complaints, and shipment details in the system.
• Work closely with internal departments (Sales, PPIC, QA, Warehouse) to ensure customer satisfaction and continuous process improvement.

QUALIFICATIONS

• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.

• Proven experience in logistics, supply chain, or customer service roles, preferably in a food manufacturing or FMCG industry.

• Strong communication and interpersonal skills.

• Ability to multitask and prioritize in a fast-paced environment.

• Familiarity with food logistics, shipping methods, transport regulations, and documentation is an advantage.

• Excellent problem-solving skills and high attention to detail.

• Responsible, honest, and possesses strong organizational skills with the ability to work independently or as part of a team.