Logistic -Head

Roles & Responsibilities Logistics Head | Diagnostic/Healthcare

1. Logistics Operations

• Manage end-to-end logistics operations for diagnostic samples.
• Ensure timely pickup and transportation of samples from collection centres/home collection locations to laboratories.
• Plan and optimize daily routes for phlebotomists and logistics teams.
• Monitor sample movement and ensure TAT compliance.

2. Phlebotomy & Field Team Management

• Manage and supervise phlebotomists, pickup executives, drivers, and field logistics staff.
• Prepare manpower deployment and shift/route plans.
• Monitor attendance, productivity, performance, and field discipline.
• Train teams on sample handling, packaging, and transportation procedures.

3. Sample Transportation

• Ensure proper sample segregation, packaging, labelling, and transportation.
• Maintain required temperature/cold-chain conditions wherever applicable.
• Minimize sample rejection, leakage, damage, and delays.
• Coordinate with laboratories for urgent and priority samples.

4. Collection Centre Coordination

• Coordinate with collection centres regarding sample pickup schedules and dispatch.
• Ensure timely movement of samples from centres to processing laboratories.
• Resolve operational issues between collection centres, phlebotomists, logistics and laboratory teams.

5. Vendor & Fleet Management

• Manage logistics vendors, courier partners, drivers, and transportation agencies.
• Monitor vehicle availability, utilization, maintenance, and operating costs.
• Negotiate and monitor vendor SLAs and service quality.

6. MIS & KPI Management

• Track key metrics such as:

• Sample pickup TAT

• Sample delivery TAT

• Sample rejection rate

• Phlebotomist productivity

• Route efficiency

• Cost per pickup

• Pending/failed pickups

• Prepare daily, weekly and monthly logistics MIS reports.

7. Cost Control

• Control transportation and manpower costs.
• Optimize routes and vehicle utilization.
• Identify opportunities to reduce operational expenses without affecting TAT or service quality.

8. Quality & Compliance

• Ensure compliance with diagnostic laboratory SOPs and applicable healthcare/bio-medical sample transportation requirements.
• Conduct regular audits of field logistics and sample handling.
• Investigate and close incidents related to delayed, lost, damaged or rejected samples.

9. Technology & Systems

• Ensure proper use of LIMS, GPS/route tracking, barcode systems and logistics applications.
• Monitor real-time sample movement and identify delays.

10. Team Leadership

• Lead the overall logistics team and set operational targets.
• Conduct performance reviews and develop team capabilities.
• Coordinate closely with Lab Operations, HR, Finance, Sales/CRM and Collection Centre teams.

Ideal reporting structure: Logistics Head Regional/Area Logistics Managers Supervisors Phlebotomists/Pickup Executives/Drivers.ole & responsibilities

Preferred candidate profile

Recommended eligibility

Healthcare/Diagnostics, Pharmaceuticals, Hospitals, or Logistics & Supply Chain