Logistic Officer

Established in 2004, Synactic is a Penang-based company serving global and local industries through tooling, automation, precision machining, stamping, tools and dies, and production assembly. The company is committed to quality, service, timely delivery, and continual improvement. Learn more at synactic.com.my.

About the role

Manage inbound and outbound logistics, customs compliance, forwarder performance, reporting, risk management, and process improvement. Work with internal teams, customers, forwarders, carriers, and authorities to deliver goods accurately, compliantly, cost-effectively, and on time.

Key responsibilities

• Track supply chain KPIs for cost, service, productivity, accuracy, quality, safety, and timeliness.
• Maintain logistics reports, process documents, customer logs, training records, and safety records.
• Fulfil customer-specific reporting and transportation requirements.
• Resolve transportation, warehouse, import, export, delivery, and customer issues.
• Manage forwarder selection, qualification, onboarding, evaluation, and compliance.
• Coordinate distribution centre, warehouse, inbound, and outbound operations.
• Develop emergency supply-continuity and risk-management plans.
• Improve logistics systems and processes, and assess the financial impact of routing, shipping mode, volumes, product mix, and carrier changes.
• Manage logistics quality and safety performance.
• Calculate import/export duties and taxes.
• Coordinate customs licence renewals, where applicable.
• Liaise with Accounts on customs and tariff-code updates, including SST, GST, and other applicable classifications.

Requirements

• Diploma or degree in Logistics, Supply Chain, Business Administration, or a related field.

• Experience in logistics, freight forwarding, warehousing, import/export, or a similar role.

• Knowledge of customs documentation, duties, taxes, tariff codes, and Malaysian trade requirements.

• Experience with forwarder or transport-provider management.

• Strong organisation, attention to detail, reporting, cost analysis, problem-solving, and stakeholder-management skills.

• Proficiency in Microsoft Office, especially Excel.

• Able to work independently and manage time-sensitive issues.