Logistics Account Manager

Why Spear Transport?

At Spear Transport, you're more than just a team member, your part of a family that values hard work, innovation, and growth. We believe in empowering our employees with the tools, training, and support they need to thrive in a fast-paced, rewarding industry. With competitive pay, opportunities for advancement, and a culture built on respect and collaboration, Spear Transport is the place where driven professionals come to build lasting careers. Join us and be part of a company that’s moving the future of transportation forward!

Job Summary:

We are seeking a highly motivated and detail-oriented Logistics Account Manager to oversee and manage client accounts within our transportation and logistics operations. This role is responsible for ensuring seamless coordination between clients, carriers, and internal teams to deliver exceptional service, optimize transportation solutions, and drive customer satisfaction.

Key Responsibilities:

• Client Relationship Management:
• Serve as the primary point of contact for transportation accounts and build a book of business.
• Build and maintain strong, long-term relationships with clients.
• Understand client needs, provide tailored logistics solutions, and negotiate rates for future business.
• Make prospecting calls and build relationships with new and existing clients.
• Operational Coordination:
• Coordinate daily transportation activities including scheduling, dispatching, and tracking shipments.
• Collaborate with carriers and internal teams to ensure timely and cost-effective deliveries.
• Monitor and resolve service issues, delays, or disruptions.
• Account Performance & Reporting:
• Analyze transportation data to identify trends, inefficiencies, and opportunities for improvement.
• Prepare and present performance reports to clients and internal stakeholders.
• Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs).
• Problem Solving & Escalation:
• Proactively address and resolve client concerns and service issues.
• Escalate complex problems to senior management when necessary.
• Process Improvement:
• Recommend and implement process improvements to enhance service delivery and operational efficiency.
• Stay updated on industry trends, regulations, and best practices.

Qualifications:

• Bachelor’s degree.
• 2-3+ years of experience in transportation, logistics, or account management.
• Experience in managing produce transportation required.
• Strong understanding of transportation modes (LTL, FTL, intermodal, etc.).
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in transportation management systems (TMS) and Microsoft Office Suite.
• Strong analytical and problem-solving abilities.
• Ability to work in a fast-paced, deadline-driven environment.

Preferred Skills:

• Experience with freight brokerage or 3PL operations.
• Knowledge of DOT regulations and compliance.
• Bilingual abilities (a plus depending on client base).

Compensation & Benefits:

• Competitive salary based on experience.
• Performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development opportunities.