Logistics Administrator

About B&H Worldwide

The Global Institute of Logistics has named B&H Worldwide as the worlds Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry

Our Mission

To support our customers with consistent, dependable, competitive and innovative logistics solutions which powers their business.

Our Vision

To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.

Where to find more information about us: https://bhworldwide.com/

The Opportunity

The purpose of the Warehouse Administrator is to ensure accurate inventory records, smooth documentation flow, and effective coordination between warehouse, operations, suppliers, and transport partners. The role is critical to keeping stock data, paperwork, and system records perfectly aligned with physical goods. This person will be responsible for warehouse communication with our customers, dealing with enquiries, and frequent updates on progress in regard to receipting / despatching of their inventory

**Location:**B&H Singapore Office, 70 ALPS Avenue

**Line Manager:**Warehouse Manager

**Working Pattern:**8 hours per day Monday to Friday, 9am to 6pm and alternate Saturdays working 9am to 1pm (84 hours over 2 weeks)

Key Role Accountabilities

Key Responsibilities

• Maintain accurate inventory records in WMS
• Process Goods In / Goods Out documentation
• Verify deliveries against ASN and delivery notes
• Generate pick lists, shipment paperwork, and labels
• Support the updating and reconciliation of stock movements in the system
• Investigate and resolve stock discrepancies
• Manage filing of warehouse documents
• Act as the interface for customer communications to/from warehouse.
• Liaise with suppliers, drivers, and warehouse staff
• Prepare daily / weekly inventory and operations reports
• Support periodic stock counts and audits

Daily Duties

• Monitor stock activity at the beginning and end of day
• Prioritising work stack so all outstanding AOG and work from previous day is cleared in accordance with SLAs
• Progress chase outstanding backlogs
• Print and organize picking / dispatch documents
• Track returns, damages, and shortages
• Respond to emails / calls from customers, suppliers and transporters
• Maintain organized digital and physical records
• Assist supervisors with admin and reporting needs

Customer Focus

• Be polite and provide a professional and responsive service to customers, industry partners and team members
• Communicate efficiently and professionally to the Operations teams and customers on any changes that affect their business e.g. delays, changes to flights, emergency measures etc.

Compliance and Health & Safety

• Adhere to the Company health and safety policy, and other requirements relating to care of equipment and warehouse
• Ensure all operations within inventory are complaint in relation to aviation regulations, Customs etc.
• Ensure shipments are completed within the parameters of the ISO 9001:2015 QMS.
• Be aware of the standards expected in respect of the job, attendance, time keeping and behaviour and the standards set out in the handbook and the HR Policy Manual
• Maintain and share with colleagues as appropriate, personal knowledge of all relevant inventory and warehousing processes, procedures and restrictions.
• Make sure you understand and adhere to any existing policy changes or any new policies.

Personal Development

• Complete annual appraisals in line with B&H standards with the Line Manager.
• Ensure all B&H and customers mandatory training is completed within the required time frames and refresher courses are completed prior to the expiry date.
• Highlight any areas or needs for training with line manager.

Measurements (KPIs):

• Inventory record accuracy
• Timely processing of documentation
• Reduction in stock discrepancies
• Achievement of customer SLAs
• Audit readiness and document completeness
• On-time dispatch documentation

Your Experience

• This role needs to be underpinned by excellent customer service skills and an ability to multi-task under pressure. You will have excellent attention to detail and accuracy as well as possessing sound data entry and administration skills.
• Previous experience in data input / entry as well as working in a warehouse / inventory environment, preferably gained in freight-forwarding / aerospace logistics environment.
• Diploma in Logistics, Business Administration, or related field
• 13 years experience in warehouse / logistics administration
• Familiarity with inventory control and documentation
• Have working knowledge of IT, with the ability to use Microsoft Office, particularly proficient in Excel , bespoke company systems, including WMS / inventory systems.
• Strong communication skills both written and verbal.
• Strong organizational and time-management skills
• Be comfortable working in a fast-paced environment, self-motivated with the ability to meet defined deadlines.
• Have the ability to work pro-actively using own initiative.
• Previous experience dealing with varied customer base and building strong relationships.
• Ability to consider several possible options and decide on most appropriate method.
• Have the ability to follow processes and instructions and understand the impact of own actions.

What We Offer:

• Competitive salary
• Health insurance, including dental and vision plans.
• Paid vacation, and an additional day for your birthday.
• Employee Assistance Programme.
• Free on-site parking.
• Opportunity to grow expertise through ongoing coaching, training and development sessions.

B&H Worldwide are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all team members. If you do require any reasonable adjustments or support during the application process; please contact [email protected]