Logistics & 3PL Network Manager – E-commerce / D2C

Logistics & 3PL Network Manager – E-commerce / D2C

Company: Zenjeevani HealthTech / BCT Ventures
Location: Ghatkopar, Mumbai (with travel to partner warehouses)
Experience: 6–9 years
Compensation: ₹15–18 LPA
Employment Type: Full-time
Reporting To: Founder

About the Role

We are looking for a commercially sharp, hands-on logistics professional to build and scale our pan-India third-party logistics (3PL) warehousing and courier network from the ground up.

This is a high-ownership role for someone who can identify the right partners, negotiate competitive commercial terms, establish operational SLAs and improve fulfilment performance through data-driven decisions.

You will initially operate as an individual contributor, with the opportunity to build and lead a logistics team as the business scales.

Key Responsibilities

• Build a pan-India 3PL network: Identify, evaluate and onboard warehousing partners across multiple states.
• Design the fulfilment network: Analyse order volumes and pincode-level demand to optimise warehouse locations, delivery speed and shipping costs.
• Lead commercial negotiations: Negotiate courier rate cards, freight contracts, COD charges, SLAs, damage liability, shrinkage and penalty clauses.
• Drive cost optimisation: Benchmark zone-wise freight rates, optimise courier allocation and reduce cost per shipment.
• Manage technology integrations: Coordinate WMS/OMS integrations, Shopify connectivity, inventory synchronisation and order/returns workflows.
• Own logistics performance: Monitor delivery TAT, RTO, NDR, first-attempt delivery, inventory accuracy and cost per order.
• Manage reverse logistics: Improve COD reconciliation, returns processing, inventory reconciliation, billing accuracy and shipment exception resolution.
• Drive partner accountability: Conduct performance reviews, resolve recurring operational issues and implement measurable corrective actions.

What We're Looking For

Must-have experience

• 6–9 years in logistics, supply chain or fulfilment within D2C/e-commerce, 3PL or courier operations.
• Hands-on experience onboarding and managing multi-location 3PL warehouses.
• Strong commercial negotiation skills across courier partners, freight rates and warehouse contracts.
• Experience with shipping aggregators, WMS, OMS, Shopify or marketplace integrations.
• Working knowledge of COD operations, RTO/NDR management, reverse logistics and courier billing.
• Ability to analyse logistics data and demonstrate measurable improvements in cost, TAT, delivery success or RTO.

Preferred background

• Experience across both brand-side D2C/e-commerce and 3PL/courier operations.
• Exposure to fast-growing FMCG, healthcare or shelf-life-sensitive product categories.
• Working knowledge of multi-state inventory placement and related GST implications.
• Experience building a fulfilment network from the ground up.

What Success Looks Like

• A scalable, cost-efficient multi-state fulfilment network.
• Competitive courier and warehousing contracts.
• Improved delivery TAT and first-attempt delivery success.
• Lower RTO and NDR rates.
• Better inventory accuracy, billing control and partner accountability.
• Clear, measurable logistics cost savings.

Why Join Us?

• Direct reporting to the Founder.
• End-to-end ownership of logistics network development.
• Opportunity to build the function and your own team.
• Compensation of ₹15–18 LPA, based on experience and demonstrated capability.

How to Apply

Share your CV along with:

• Your current role and relevant logistics experience.
• The 3PL warehouse or courier network you have built, onboarded or scaled.
• Regions covered and approximate monthly order volumes handled.
• Measurable improvements delivered in freight cost, delivery TAT, RTO or operational efficiency.

We are looking for someone who can build, negotiate, execute and improve—not just coordinate daily logistics operations.

Interested candidates can apply through LinkedIn or Naukri, or reach out directly with their profile.

Pay: ₹1,500,000.00 - ₹1,800,000.00 per year

Work Location: In person