Logistics & Customer Service Executive

Company Overview

Scanteak is an award-winning furniture retailer with over 145 stores across Singapore, Taiwan, Brunei, and Japan. We are expanding locally and regionally and seek talented, growth-oriented candidates to join our dynamic team.

Job Summary

Lead and optimize daily logistics operations, manage cross-functional teams, and coordinate with regional partners to ensure efficient delivery and customer service excellence in a fast-growing retail environment.

Responsibilities

Plan and oversee daily logistics operations, including route planning, dispatch scheduling, and monitoring delivery efficiency to meet service standards

Serve as the primary liaison for delivery drivers to resolve delivery issues promptly and ensure on-time product distribution

Lead and guide a team of 3 Customer Service Representatives to maintain high-quality resolution rates and adherence to SOPs

Coordinate with the Malaysia Logistics Admin team to streamline documentation, inventory tracking, and cross-border logistics schedules

Collaborate with retail outlets, warehouse teams, procurement, and corporate departments to fulfill logistics requirements efficiently

Monitor stock flow and delivery discrepancies using internal WMS/ERP systems to generate reports and improve logistics processes

Preferred competencies and qualifications

3–5 years of hands-on experience in logistics operations, fleet routing, or warehouse customer service, preferably in retail or home furnishing

Proficiency in Sage CRM or WMS-Lite systems and understanding of route planning logic

Proven experience supervising and managing remote or regional teams

Degree in Supply Chain Management, Logistics, Business Administration, or related field

Strong cross-departmental communication, problem-solving, and stakeholder management skills

Multilingual communication skills to engage diverse stakeholders effectively:

Malay for coordination with warehouse personnel

English for liaising with customer service teams in the Philippines

Chinese for direct customer communication and handling escalated inquiries