Logistics and Order Fulfillment Coordinator

The Hitchcox DNA:

We make motorcycle exhausts that people desire. That desire is born from our ethos of hand craftmanship, putting the skills of our exceptional artisans at the heart of everything we do. It shows up in our relentless pursuit of excellence, and we are known for exceptional quality, first rate customer service and never, ever, cheating the angles. We are growing our business and need people who will take us forward. We aren’t a company for people that want everything prescribed, we need people who thrive on building the next step together.

Why We Need You:

We have all been there, that anticipation of a pristine box arriving at our door, containing the thing that has captured our imagination for weeks. This role is about delivering that moment to our customers with the same level of precision and technical skill that goes into making our timeless handmade pieces. Imagine this role as being the hands-on conductor of the daily rhythm of everything parts-related which makes that box-opening magic a reality. Through dedication, organisation and attention to detail the role will ensure our artisans have the stock they need at their finger tips, the flow of products to and from our sub-contract suppliers is carefully orchestrated and, crucially, our despatch process operates with metronomic precision to get the finished parts out to our customers.

Your DNA:

• Systemic Instincts: You are instinctively drawn to patterns and systems, noticing the moment something is out of place or doesn’t fit. More importantly, that instinct inspires you to act—to do something, to ask a question. You typically find this drive allows you to prevent things from going wrong long before they happen.
• Driven by the Details: You love the detail. You thrive on uncovering the mystery and getting everything to make complete sense. You find that the real answers to problems, to unlocking improvements, and to preventing mistakes come from this deep knowledge of the data and the intricacies of your day-to-day.
• Unapologetically Organised: You embrace the challenge of organising the world around you. To you, “a place for everything, and everything in its place” is a fundamental rule, not a suggestion. You take immense pride in building robust systems, and you possess the relentless discipline to keep that order intact no matter what.

What You’ll Drive Day to Day

Goods In & Workshop Management

• Unpack, inspect, and manage our inventory record of incoming goods
• Manage returned systems from third parties and customers
• Update stock records and systems accurately
• Maintain organised parts and consumables storage

Goods Out & Dispatch

• Coordinate daily dispatch with our packing team
• Create shipping labels and shipping paperwork for our orders
• Manage dispatch scheduling
• Ensure accurate, timely order fulfilment

Stock Management

• Conduct regular stock checks and drive supplier orders for replenishment
• Reconcile physical inventory with system records
• Flag discrepancies and support corrective action

Office Administration

• Manage packing team schedule and rostering
• Coordinate weekly cleaning services
• General office administration and record-keeping

Customer Service & Support

• Be the point of contact onsite for shipping related customer queries
• Document the interactions you have with our customers
• Identify patterns and recommend process improvements to prevent issues reaching our customers

Your Toolkit and Skills

• Proficient across a suite of software: Hands on experience with Shopify, Google Sheets, RichPanel, CRM systems and inventory management tools (such as ERPs or WMS)
• Able to articulate clearly and simply in a professional manner: Comfortable with the written and spoken word, and happy to communicate with our customers
• Put the customer first: Have a strong grasp of customer expectation management and a drive to put them at the centre of everything we do
• Experience in warehousing, working with stock and inventory: you will have knowledge and experience working with stock, terms like SKU, ERP, pick-lists and replenishment will mean something to you
• You are process driven: You will have experience with documenting business processes and writing down how we do a task or set of tasks to succeed.

What Success Feels Like

• For our customers: Orders are delivered on-time and in-full to our customers, driving positive reviews for our products and services
• For our artisans: Running out of parts isn’t something they worry about any more, when they need it, it’s there. What's more, they know exactly where it is stored so they don’t waste time looking for it
• For our sub-contractors and suppliers: They know what’s needed of them in advance and they know there is a critical friend close by that makes sure what we need actually happens
• For you: Absolute satisfaction in having built, developed and continuously improved the business systems of our growing organisation.

What We Offer

• Competitive salary
• On-site role in our Brackley workshop
• Growing, supportive team environment
• Opportunity to shape how this function works and grows within the business
• Scope to develop processes and systems
• 23 days' annual leave + 8 bank holidays
• Flexible approach where possible

Job Type: Full-time

Pay: £26,500.00-£30,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking

Application question(s):

• Are you comfortable working onsite at our location in Brackley every day?

Work Location: In person