Logistics Associate

About Trace Medical

Join our dedicated team at Trace Medical, a leading provider of equipment rental services to home care organizations. At Trace Medical, we pride ourselves on our unwavering commitment to delivering the highest level of service and outstanding outcomes for our valued stakeholders. As we continue to grow and innovate, we're seeking individuals who share our passion for excellence and customer focus to join us in making a positive impact in the healthcare industry. If you're looking for a fulfilling career that combines your skills and dedication with a mission to improve lives, Trace Medical is the place for you.

Position Summary:

The Logistics Associate is responsible for executing all aspects of shipping, receiving, inventory management, and customer support. This role ensures that equipment, parts, and supplies are processed accurately and efficiently while delivering excellent service to internal and external customers. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment that blends warehouse operations with customer service.

Key Responsibilities:

Shipping & Receiving

• Process incoming shipments: unload deliveries, inspect for damage, verify packing slips, and stock inventory.
• Prepare outgoing shipments: pick, pack, label, and coordinate carrier pickups for both ground and freight shipments.
• Maintain accurate shipping and receiving records in the inventory management system.

Inventory Management & Stocking

• Organize, stock, and maintain warehouse inventory, including biomedical equipment, supplies, and parts.
• Perform regular cycle counts and inventory audits to ensure accuracy.
• Monitor stock levels and notify supervisors of low inventory or reorder needs.

Customer Service & Support

• Respond to customer inquiries related to order status, shipment tracking, and product availability.
• Coordinate with the service team to support equipment repairs, returns, and exchanges.
• Troubleshoot shipping issues or order discrepancies with customers professionally and promptly.

Operations Support

• Maintain a clean, organized, and safe warehouse environment.
• Assist with order fulfillment for rentals, repairs, and equipment dispatch.
• Support internal teams (sales, service, finance) with logistics-related tasks.

Required Skills & Qualifications:

• High school diploma or equivalent; associate degree preferred.
• 2+ years of experience in shipping/receiving, logistics, or warehouse operations.
• Customer service experience preferred, especially in a technical or service-based environment.
• Proficient with shipping systems (FedEx, UPS, freight carriers) and inventory management software.
• Strong attention to detail and organizational skills.
• Ability to lift 50 lbs and operate warehouse equipment (e.g., pallet jacks, dollies).
• Excellent verbal and written communication skills.
• Tech-savvy; able to use email, spreadsheets, and CRM systems effectively.

Work Environment:

• Primarily warehouse setting with office interaction.
• Regular use of phone, email, and shipping software for customer and team communication.
• Physical tasks such as lifting, moving, and organizing inventory.

Benefits:

• Competitive pay based on experience.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Professional development opportunities.