Logistics Associate – E-commerce Operations

Logistics Associate – E-commerce Operations

Company: Blue Tea India

Location: Madhyamgram, West Bengal

Experience: 1–3 Years

Industry Preference: D2C / E-commerce / FMCG

About the Role

Blue Tea India is looking for a Logistics Associate – E-commerce Operations to manage day-to-day order fulfillment and logistics operations. The ideal candidate should have hands-on experience in dispatch, shipment coordination, inventory management and courier operations, along with a good understanding of e-commerce orders and platforms.

Key Responsibilities

* Manage end-to-end order fulfillment from order processing to final delivery.

* Coordinate with warehouse and dispatch teams for timely order processing and shipment.

* Coordinate with courier/logistics partners for pickups, deliveries and shipment issues.

* Track shipments and follow up on delayed, undelivered and failed shipments.

* Handle RTO, returns, NDR and delivery-related issues.

* Monitor order status and ensure timely dispatch as per operational SLAs.

* Maintain proper shipment and logistics records.

* Coordinate with the warehouse team for inventory availability and reconciliation.

* Monitor e-commerce orders across platforms such as Amazon, Flipkart, Meesho and other marketplaces.

* Handle order cancellations, returns and reverse logistics.

* Prepare daily/weekly logistics reports using Excel.

* Identify operational issues and coordinate with relevant teams for quick resolution.

* Support logistics operations during high-volume sales periods.

Requirements

* 1–3 years of experience in logistics, dispatch, order fulfillment or e-commerce operations.

* Experience in e-commerce logistics is preferred.

* Basic understanding of Amazon, Flipkart, Meesho or other e-commerce platforms.

* Good understanding of order processing, shipment tracking, returns and RTO.

* Experience coordinating with courier/logistics partners.

* Good knowledge of inventory and warehouse coordination.

* Working knowledge of MS Excel – filters, VLOOKUP/XLOOKUP, Pivot Tables and basic reporting.

* Good communication and coordination skills.

* Ability to manage multiple shipments and tasks in a fast-paced environment.

Ideal Candidate

We are looking for someone who is primarily a Logistics professional with e-commerce exposure.

A candidate with strong logistics experience and basic-to-good knowledge of Amazon/Flipkart/Meesho will be preferred over a candidate who has only handled product listings, cataloguing or marketplace sales operations.