logistics

Logistics Manager Nykaa.com & D2C

Role Objective:
Own end-to-end logistics operations for Nykaa.com & D2C, ensuring optimal courier utilization, delivery performance, cost efficiency and customer experience.

Key Responsibilities:

• Manage day-to-day courier allocation based on capacity, cost, SLA, serviceability and performance.
• Monitor key logistics KPIs including O2D, EDD adherence, breach %, TAT, NDR, RTO, FAD and logistics cost.
• Drive courier partner performance, identify gaps and implement corrective actions.
• Manage critical escalations related to delays, breaches, NDR, RTO, lost/damaged shipments and customer complaints.
• Lead sale/peak planning, including volume forecasting, courier capacity planning and contingency plans.
• Conduct daily/weekly/monthly performance reviews with internal stakeholders and courier partners.
• Drive cost optimization through effective courier allocation and network optimization.
• Work closely with Warehouse, CS, Business, Technology and Finance teams to resolve operational challenges.
• Identify opportunities for process improvement, automation and network efficiency.
• Prepare dashboards/MIS and provide actionable insights to leadership.

Key KPIs:
O2D | EDD Adherence | Breach % | FAD % | NDR % | RTO % | Cost/Shipment | Courier SLA | Customer Escalations | Peak Performance

Experience:
4–8 years of experience in e-commerce logistics / last-mile / D2C, with strong experience in courier management, performance monitoring, peak planning and stakeholder management.