Offshore Business Processing

Be the go-to expert for time-critical shipments! Keep operations moving, support customers, and make every delivery count. Start your journey at OBP today.
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Job Summary
<ul>
<li>HMO on Day 1</li>
<li>Receive promising perks and rewards</li>
<li>Experience travel opportunities</li>
<li>Get recognized for what you do</li>
<li>Achieve work-life balance</li>
<li>Improve exponentially with enhanced learning</li>
</ul>
Responsibilities
Customer Relation Key Outcomes:
<ul>
<li>Answer &amp; handle customer AOG requests</li>
<li>Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc…)</li>
<li>Find suitable solutions for customer requests</li>
<li>Contribute to cost optimization while maintaining high levels of operational quality and customer satisfaction</li>
<li>Resolve operational issues promptly</li>
<li>Adhere to client-specific operational procedures (SOP)</li>
<li>Negotiate with suppliers</li>
</ul>
Operational Key Outcomes:
<ul>
<li>Manage end-to-end AOG shipments, including spot quotations, customer coordination, and end-to-end shipment processing</li>
<li>Monitor shipments proactively, manage deviations, and provide timely updates to ensure visibility across client’s systems</li>
<li>Maintain constant communication with all parties involved</li>
<li>Manage dispute cases</li>
<li>Supervise the activity</li>
</ul>
Requirements
<ul>
<li>3-4 years’ experience in airfreight, with strong exposure to international freight forwarding operations - both export and import</li>
<li>Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements</li>
<li>Full mastery of the specificities of time-critical operations, particularly in AOG/Aerospace shipments</li>
<li>Proven managerial and coordination skills, with the ability to lead, guide, and support front-line AOG operations</li>
<li>Strong sense of responsibility, rigor, attention to details, and discipline in decision-making and issue resolution</li>
<li>Strong interpersonal skills and a team-oriented mindset, enabling effective coordination with internal teams and external stakeholders</li>
<li>High stress resistance, with the ability to remain effective in escalated and time-sensitive situations</li>
<li>Business-level English proficiency (spoken, written, and reading). Knowledge of additional languages is a plus</li>
<li>Excellent written and verbal communication skills, suitable for client escalation management</li>
<li>Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image</li>
<li>Strict adherence to procedures, service organization, schedules, break times, and holidays</li>
<li>Consistent compliance with company Quality, Hygiene, and Safety standards</li>
<li>High organizational capability, with demonstrated reactivity and proactivity in operational execution</li>
<li>Working knowledge of relevant computer and operational tools.</li>
<li>Availability for 24/7/365 shift-based operations, including public holidays, in line with AOG service requirements</li>
<li>Amenable to work in Alabang site</li>
</ul>
Pay: Php30,000.00 - Php50,000.00 per month
Benefits:
<ul>
<li>Company events</li>
<li>Opportunities for promotion</li>
<li>Paid training</li>
<li>Pay raise</li>
<li>Promotion to permanent employee</li>
</ul>
Work Location: In person

Logistics Coordinator (Airfreight and Export)

Logistics Coordinator (Airfreight and Export)

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