Logistics Coordinator

Company Description PACK & SEND Australia is a leading brand in the fast-growing ecommerce logistics and parcel and freight delivery market. The company stands out by offering customers extensive choice in transport and packaging solutions across multiple sales channels. Services are delivered through a broad network of Retail Service Centres, Logistics Fulfilment Centres, a Call Centre, online courier booking systems, and online retail integrations. These capabilities enable PACK & SEND to design tailored, personalised logistics solutions for a wide range of clients. Customers include ecommerce businesses, small and large companies, government departments, and individual senders, from one-off shipments to high-volume regular dispatches.

Role Description The Logistics Coordinator is a full-time, on-site role based in Sydney, NSW, responsible for coordinating day-to-day logistics operations. This role oversees shipment scheduling, tracking, and documentation to ensure timely and accurate delivery of parcels and freight. The Logistics Coordinator works closely with retail centres, fulfilment teams, and external carriers to optimise routes, manage inventory movements, and resolve any delivery issues. The position involves regular communication with customers and internal stakeholders to provide status updates, address service queries, and support tailored logistics solutions. The role also includes monitoring performance metrics, maintaining compliance with company procedures, and contributing to continuous improvement in logistics processes.

Qualifications

• Candidates should possess strong Analytical Skills to interpret logistics data, identify trends, and support operational decision-making.
• Candidates should possess excellent Communication skills to collaborate with internal teams, external partners, and customers in a clear and professional manner.
• Candidates should possess proven Customer Service skills to manage enquiries, resolve issues, and maintain high levels of client satisfaction.
• Candidates should possess Inventory Management skills to track stock movements, maintain accurate records, and support fulfilment activities.
• Candidates should possess foundational Supply Chain Management knowledge to understand end-to-end logistics flows and contribute to process efficiency.
• Additional beneficial qualifications include experience in logistics or distribution environments, proficiency with logistics or warehouse management systems, strong organisational skills, and the ability to work effectively in a fast-paced setting.
• A relevant qualification in logistics, supply chain, business, or a related field is advantageous, as is prior experience in ecommerce or retail logistics.