Logistics Coordinator

The Logistics Coordinator handles customer shipments, from the planning stage to the actual movement, and performs delivery follow-up. The job addresses domestic and international shipments while ensuring import/export regulations compliance.

Responsibilities :

• Provide exceptional customer service while building relationships with new and existing customers.

• Manage all inquiries and requests promptly.

• Arrange shipments by examining destination, route, rate, delivery time, and carrier dispatches.

• Administer and create files with all necessary booking information (Purchase Order, Booking, Container Size, Temperature, Sail Date, etc.).

• Verify merchandise shipped by matching bills of lading, reconciling quantities, and identifying discrepancies.

• Ensure the customer is updated on all product discrepancies received (damage, shortage, and overage).

• Coordinate shipments with the warehouse and ensure cargo is traced, cleared, and released at port facilities.

• Assist with communications to carriers when issues arise.

• Responsible for managing several on-hand reports.

• Compile and submit accurate, regular, and timely reports as requested.

• Immediately reports and documents irregularities to supervisors.

• Performs other tasks as necessary.

Required Skills/Abilities: 

• Excellent verbal and written communication skills in English (required) (Spanish - nice to have).

• A college degree is preferred, not required.

• Good management and organizational skills.

• Strong problem-solving skills.

Education and Experience:

• A college degree is preferred, not required.

• At least one year of Logistics or freight forwarding experience is preferred.

• At least one year of direct customer service experience.

• At least one year of experience in logistics and supply chain management software (Cargo Wise 1 preferred).